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Senior Manager/Manager (Retirement Redesign) - Contract

Agency: Central Provident Fund Board
Job no.: 553400
Work type: Contract
Location: Singapore
Categories:Administration Support

The Central Provident Fund (CPF) is a social security savings scheme jointly supported by employees, employers and the Government. Its basic purpose is to help CPF members meet primary needs like shelter, food, clothing and health services in their old age or when they are no longer able to work. Benefits offered are to help meet one or more needs of the CPF Member in his retirement. They include withdrawals by the Member for retirement, permanent disablement, home ownership and health care. The amounts available depend on how much the Member has saved in the CPF.

The CPF Board are trustees for the CPF savings of Members. We aim to provide CPF Members, in a cost-effective manner, the widest range of quality services possible. We seek also to help employers pay CPF contributions promptly and correctly in as efficient and convenient a way as possible. Where we can, we make our assets and services available to help meet Singapore's social and economic objectives, thereby improving the quality of life of all Singaporeans and CPF Members.

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 4 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family.

CPF members can use their CPF savings to buy a house, take care of their healthcare needs and save up for their retirement income for their golden years via the various schemes offered.  If you are meticulous, a systematic thinker and derive satisfaction from helping others, you will fit right into this job.

Job Responsibilities
  • Lead business process improvements reviews and projects; develop and recommend sustainable solutions to enable seamless service delivery to CPF members, and greater operational efficiency.
  • Engage stakeholders to identify problem statements and opportunities for productivity improvements through process streamlining and automation
  • Plan and coordinate the implementation of cross-functional projects, including system enhancements to achieve seamless integration of processes
  • Bridge business users and IT on the business requirement specifications, develop test plan/specifications, coordinate cross-functional teams & conduct testing
  • Train and equip staff to onboard new processes/systems
Required Attributes
  • 2-3 years relevant experience in running operations and/or facilitating process improvement projects
  • Effective presentation and facilitation skills
  • Able to influence and negotiate effectively with stakeholders
  • Strong analytical and problem solving skills
  • Competent in Tableau, and MS Excel
  • Familiarity with Robotic Process Improvement, or Lean Six Sigma is an added advantage.


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