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Manager / Senior Manager, Membership

Apply now Agency: National Council of Social Service
Job no.: 558656
Work type: Contract
Location: Singapore
Categories: Social and Community Development

Job Summary:

Grow an impactful social service sector that achieves our vision of dignified lives. This is done through engaging member organisations and enablers in the ecosystem to plan, develop and harness the capabilities and capacity of the social service agencies in meeting current and emerging/unmet needs in the sector.


Key Responsibilities and Activities:

Self-direct and drive Membership team’s efforts in delivering these strategies:


Reach out intentionally to more social purpose agencies and be the voice of member organisations by:

  • Identifying and recruiting prospective member organisations to ensure sector representation
  • Collect and study data from various sources that might help to identify and interpret patterns and trends in NCSS member organisations’ capacity and capability needs. Then using the data to design business reports to draw insights that assist/enhance engagement with member organisations
  • Profiling and analysing members feedback to influence policy, programme and service improvements in the social service sector


Engage and develop member organisations through a tiered approach to grow an impactful social service sector and vibrant membership base by:

  • Working with member organisations to grow relationships with the Board, Head of Agencies and key staff, so as to contribute to the strategic development of the organisations
  • Developing and deploying platforms to engage member organisations through one-to-one, one-to-few and one-to-many approaches
  • Partner social service agencies to assess, plan and co-create development plans to improve their organisational capacity.


Provide strategic benefits that can optimise member organisations’ resources and increase NCSS’s value by:

  • Growing relationships with enablers to deepen partnerships and develop and execute strategies that develop the sector’s capabilities, capacity and impact in areas such as leadership, human capital, organisational health, financing and innovation
  • Partnering public, private and people sectors to curate benefits that can help increase revenue or reduce operating costs of member organisations
  • Convene and organise platforms for the community, corporate and public sectors to dialogue and co-create plans to implement changes to address sector level issues and challenges.

Any other duties as assigned.


Personal Competencies:

- Strategic thinker with a good sense of perspectives

- Excellent communication skills

- Leadership qualities

- Strong ability to mobilise and manage various partners and stakeholders

- Excited about engagement

- Pursues excellence and results

- Thrives in environments of ambiguity and uncertainty


Skills & Knowledge:

- Stakeholder Management

- Account Management

- Policy Formulation & Implementation

- Strategic & System-Thinking

- Data Management & Analysis

- Project Management



- Prior experience in the sector as employee or volunteer will be beneficial

- Experience in managing project teams


Applications close:

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