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Manager/Senior Manager – Volunteer Resource Optimisation (1 Year 6 months)

Apply now Agency: National Council of Social Service
Job no.: 562277
Work type: Contract
Location: Singapore
Categories: Organisation Development

Job Summary:

1. Develops and executes initiatives to build on the professional capabilities of volunteer management practitioners in working with volunteers to nurture a caring society in helping the vulnerable through volunteerism under SG Cares.

2. Collaborates with internal stakeholders and external partners to build and enhance social service agencies’ capacity & capabilities in their volunteer management function.

3. Multiply volunteering activation and build conviction of volunteerism to support Social Service Sector Strategic Thrusts (4ST; NCSS’ 5-year roadmap) and SG Cares initiatives and increase mindshare through integrated marketing and communication strategies to build greater collective impact in volunteerism.

Key Responsibilities and Activities:

· Strengthen the capabilities of volunteer management practitioners by deepening their knowledge and skills in volunteer management through learning & development opportunities, networking events and sharing of resources

· Engage social service agencies and their volunteer management professionals continuously, promote sharing of best practices and collaboration within the volunteer management community

· Evaluate and measure outcomes of all initiatives with data and communicate the collective impact in volunteerism and volunteer management

· Manage strategic partners and stakeholders in the volunteerism ecosystem to support 4ST and SG Cares initiatives

· Ensure compliance of integrity in matters of people, processes, procurement and relationships (vendors/suppliers/partners etc)

· Any other duties as assigned

Behaviours Needed to Succeed

Personal Competencies:

1. Proven ability to work well on own initiatives and demonstrate the high level of motivation required to meet the tight deadlines and thrive in challenging working environment

2. Able to work collaboratively as part of a team and across teams to meet shared objectives with excellent interpersonal and communication skills

3. Strong analytical, conceptualisation and problem solving

4. Creative, resourceful and takes initiative

Skills & Knowledge:

1. Strong writing abilities and presentation skills
2. Marketing and Project Management skills
3. Partnership/Stakeholder Management skills
4. Knowledge about social service sector (preferred)



Degree in Business Administration, Marketing or related fields of study


- At least 5 years of relevant work experience in partnership development and marketing communications
- Volunteering and/or non-profit experience is preferred
- Experience in the People-Private-Public sector will be an added advantage

Applications close:

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