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Case Management Specialist - Small Medium Enterprise

NSW - Parramatta Workers Compensation Full Time
Posted: AUS Eastern Standard Time Apply before: AUS Eastern Daylight Time Reference number: 505726

Join our Small Medium Enterprise (SME Ops 5) claims team to provide early, timely and personal customer care to injured workers and employers.

  • Utilise your customer service background and help people get their lives back
  • Work with various stakeholders to manage and support an injured worker
  • Fully paid training and opportunity to grow your career with us +  Up to 16 weeks paid parental leave, plus Super


Make a difference every day and help those injured in the workforce return to health and wellbeing.

Joining our Small Medium Enterprise (SME Ops 5) claims team you will manage your own portfolio of workers compensation claims, supporting people injured in the workplace, guiding them through their recovery as well as their employer.

This will be a permanent position based at our Parramatta office. 


  • Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
  • Work together and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible
  • Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey


  • You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer
  • Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers
  • Experience managing, negotiating and influencing positive outcomes
  • Enjoy working collaboratively within a supportive team environment
  • End of month celebration events
  • Passion for resolving conflicts and can handle challenging conversations


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards
  • RDO per month
  • Up to 16 weeks paid parental leave, plus Super

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Mathanki Sivananthan at Mathanki.S@eml.com.au

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