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Case Management Specialist - SMALL MEDIUM ENTERPRISE

NSW - Sydney CBD Workers Compensation Full Time
Posted: AUS Eastern Standard Time Apply before: AUS Eastern Daylight Time Reference number: 505792

Join our vibrant and collaborative team at EML!! We are honored to be announced as an Insurance Business Australia 2021 Top Insurance Employer.

We're looking for people who share our commitment to positive change. Once we've found you, we pull out all the stops to keep you. You'll find our benefits, rewards and career development makes EML a company you’ll want to be a part of.

  • Leverage your customer service experience to help injured workers get their lives back
  • Competitive salary + paid training to progress your career and Up to 16 weeks paid parental leave, plus Super
  • Opportunity to work from home once you are fully trained!  


At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

We are looking for individuals who have a passion for helping people and thrives in a fast-paced environment. EML offers an environment with great company culture and importance for the well-being of their employees.

Here are just some of the employee benefits we offer at EML:

  • A diverse and collaborative team culture like no other
  • Flexibility to work from home to support work/life balance
  • A corporate wellbeing program with discounted health insurance and gym membership 
  • Generous discounts from over 350 retailers through our RewardsHub program 
  • Comprehensive learning and development opportunities to help you reach your full potential
  • Access to support and counselling services with work or personal matters, through our Employee Assistance Program
  • Companywide events to stay connected and celebrate success 
  • Annual tenure and performance-based recognition rewards + regular salary reviews
  • RDO per month
  • 12 weeks Paid Parental Leave

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.


As part of our diverse team based in Sydney CBD, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Case Manager role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment. As part of the workers compensation process, you will be paying the injured workers wages and any treatments that are approved.

We are looking for individuals with exceptional customer service and organizational skills who can thrive in a fast-paced environment. If you are looking for a new career where your work makes a difference in someone’s life, this is the role for you!

This will be a permanent position based in the Sydney CBD office, with flexibility to work from home.


  • Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
  • Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
  • Ensure active and timely strategies are implemented to improve recovery and return to work outcomes


  • You come from an exceptional customer service background and have a passion for helping people
  • You thrive in a fast-paced environment
  • Enjoy working collaboratively within a supportive team environment
  • Passion for resolving conflicts and can handle challenging conversations
  • Organised with excellent time management skills
  • Thrive on working in a team environment and collaborating with others
  • Background in retail and hospitality is desired but not essential


EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 2,800 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Mathanki Sivananthan at Mathanki.S@eml.com.au


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