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Case Manager

NSW - Sydney CBD Life Insurance Full Time
Posted: AUS Eastern Standard Time Apply before: AUS Eastern Daylight Time Reference number: 506117
  • Can you imagine having your CTP case load fixed at no more than 50 claims?
  • Do you have a strong CTP background and a passion for helping people?
  • Do you thrive managing a fast-paced portfolio of personal injury claims for one of New South Wales newest entrants to the CTP market?
  • If the answer is yes, then we have an exciting permanent opportunity to join us.

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 2,800 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

As part of the NSW CTP team, you will be part of the wider CTP business unit that includes teams in South Australia and Victoria jurisdictions.

This is a Case Manager role undertaking full end to end case management under the 2017 NSW CTP scheme. Yes that is right – no tail MACA claims.

To be successful in this role you would demonstrate an ability to be utilise best practice case management skills while managing a caseload of claims within the legislation.

This will be a permanent position commencing from September 2022 based in the Sydney office.


  • Managing a portfolio of CTP claims
  • Collaborating with stakeholders to deliver personalised claims management strategies that support the achievement of high quality outcomes 
  • Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures
  • Providing a service experience that is tailored, effective and client focused.


  • Demonstrated experience in claims management
  • Personal injury experience in alternative schemes is also highly desirable
  • An empathetic, resilient, and motivational approach to provide customer centric support; 
  • A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills; 
  • Positive attitude and a willingness to learn;
  • Sound analytical, problem solving and decision making skills;
  • Strong stakeholder engagement and management;
  • Be outcome/results focused


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to annual company incentive scheme
  • Comprehensive learning and development support
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Katherine Romano on 02 8098 6343 or at k.romano@eml.com.au

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