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Human Capital Services

Laboratory Client Services Assistant (Veterinary Diagnostic Laboratory)

Apply now Department: 3670080080 Veterinary Diagnostic Lab
Job no: 510532
Employment type: Staff Full Time (Unclassified - Term)
Location: Manhattan, Kansas
Categories: Administrative / Professional, Veterinary Medicine, Medical
Pay Grade: 04B

About this Role:

The Kansas State Veterinary Diagnostic Laboratory (KSVDL) within the College of Veterinary Medicine is seeking applicants for a Laboratory Client Services Assistant. This essential position within KSVDL exists to serve the needs of clientele/stakeholders (clients, faculty, residents, students, coworkers) with regards to communication, sample reception, and sample accessioning. This position may also be involved in special projects dealing with client-oriented tasks pertaining to samples. This position may also assist with monitoring and maintaining inventory in the Client Services area. Some flexibility may be required regarding work hours at elected/occasional times.

Why Join Us:

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits 

We Support Diversity and Inclusion:

Kansas State University embraces diversity and promotes inclusion.  The University actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others.  The University is dedicated to promoting the Principles of Community.

Duties / Responsibilities:

  • Primary tasks will be to interact with clientele through phone, email, or direct contact and respond to their needs concerning test submission or resulting. Performing this duty will require a working knowledge of sample types, testing limitations, test availability, and the ability to evaluate the validity of consultation requests for KSVDL faculty. Special handling of results will also be required including expedition of results via various shipping methods. Complaint inquiries and resolution may also be handled by this individual. All of these tasks are expected to be completed in accordance with QA/QC procedures with the intent of adhering to AAVLD accreditation guidelines.
  • Additional duties will include processing of outgoing packages from KSVDL and KSU-CVM including referral testing from KSVDL and other KSU-CVM areas and maintenance of multiple internal documents including but are not limited to SOP’s, working Instructions, referral spreadsheets, and referral submission forms.
  • Other tasks that may be performed could include training of student employees, filing, or assembling and shipping supplies and assisting with creating purchase orders.

Required Minimum Qualifications:

  • High school diploma
  • One year of relevant experience

Preferred Qualifications:

  • Bachelor's degree in Animal Science
  • Knowledge of clinical specimens/testing and medical databases
  • Diagnostic Laboratory Experience
  • Use of computer to enter/generate data in VetView and Microsoft Office Software

Special Instructions to Applicants:

Please submit cover letter, resume, and contact information for three professional references 

Screening of Applications Begins:

Screening of applications begins immediately and will continue until the position is filled.

Salary Range / Pay Rate:

$ 13.76 - $ 23.39 per hour

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its employees.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee. 

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