About This Role

As an IT Support Specialist II, you’ll play a key role in providing advanced technical support to end users across the organization. You'll troubleshoot hardware and software issues, manage support tickets, and assist with system upgrades and deployments. This role requires strong problem-solving skills, a customer-focused mindset, and the ability to work independently while collaborating with other IT team members. 

About Us

Our team culture empowers you to take ownership of your work and its outcomes. We are looking for self-motivated individuals who can collaborate effectively, solve complex problems, and adapt to ambiguity. You will have the opportunity to design and deliver impactful solutions, while continuously learning and exploring new tools and methods. 

Worksite Option

This position is fully on-site.

Minimum Qualifications:

• Requires a high school diploma and two years of relevant experience

Preferred Qualifications:

• Bachelor's degree, or three years of related coursework or employment experience in information technology
• Three years' experience in a desktop support, help desk, and/or technical support environment
• Extensive knowledge and hands-on experience in the configuration and administration of desktop operating systems (including Windows 8/Windows 10/Windows 11 and Mac OSX workstations) for users in a multi-user LAN environment
• Extensive knowledge and experience with workstation hardware (installation, configuration, troubleshooting, repair and understanding the relationship between the hardware and the operating system)
• Working knowledge of networking technology/concepts
• Experience working in a fast-paced environment, assisting staff with varied technical and business systems needs
• Analytical and problem-solving skills to troubleshoot systems problems
• Manage multiple high priority initiatives in a fast-paced, highly technical environment
• Effective written and verbal communication skills; effective interpersonal skills in communicating technical IT issues to a non-technical customers
• Demonstrated strong customer service skills
• Ability to work independently and as part of a team
• Must be able to exercise individual judgement on solutions to problems, technology recommendations and service assistance
• Hands-on training and/or experience in supporting user access to Windows Active Directory environment
• Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment
• Experience with desktop management, such as Microsoft System Center Configuration Manager
• Experience working in a higher education environment
• MCSE certification
• Broad experience with mobile devices and the support of mobile devices (iOS, Android devices, Windows, Mobile, etc)

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

How to Apply

Please submit the following documents:

• Cover Letter
• Resume
• Three references with complete contact information

Screening of Applications Begins

Immediately and continues until position is filled.

Anticipated Hiring Pay Range

$21.63-$26.92 ($45,000-$56,000)