VA School Certifying Official
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Job no: 496783
Work type: Full Time Permanent - Staff
Location: Charleston
Categories: Office of the Provost
Salary: $43,000 - $45,000
Payscale: Band 4
The Veteran Student Success Center is accepting applications for a VA School Certifying Official. This role, under the supervision of the Assistant Director for the Veteran Student Success Center, supports military-connected students by ensuring accurate and timely certification of enrollment to the Department of Veterans Affairs (VA) and providing expert guidance on related policies and procedures.
Primary Duties and Responsibilities
- As the first point of contact for students using VA education benefits, the VA School Certifying Official is expected to be able to provide detailed information and guidance to new and current students regarding VA benefits, payments, registration, and available resources.
- Serve as a VA School Certifying Official (SCO) by processing enrollment certifications promptly and accurately for submission to the Department of Veterans Affairs.
- Assist Veterans and military-connected students in resolving issues related to policies, procedures, financial aid, and billing.
- Responsible for interpreting and explaining VA regulations and how changes may impact students.
- Utilize the Department of Veterans Affairs Enrollment Management system and the institution's Banner system for data entry and reporting.
- Maintain mandatory VA training as required by the Department of Veterans Affairs, which may involve occasional overnight travel.
Skills
- Ability to learn and apply complex procedures and detailed policies effectively.
- Exceptional attention to detail, especially for data entry tasks.
- Ability to thrive under pressure, particularly during peak workloads and deadlines.
- Strong interpersonal and customer service skills to provide exceptional support to students and stakeholders.
Minimum Qualifications:
A bachelor's degree and progressive experience related to working with military connected students. Ability to work with a diverse population with a wide variety of needs, especially with Veterans and Active Duty. Ability to communicate with students and student accounts, financial aid, and academic departments. Commitment to veteran student development and success.
Preferred Qualifications:
Experience with student affairs and VA education benefits is a plus. Knowledge of GI Bill requirements and US Department of VA Education Benefits desirable. Strong interpersonal and presentation skills. A working knowledge of BANNER is desired but not required.
Benefits of Working at The Citadel
- Extensive Health Plans
- Great Retirement Options
- Tuition Waiver Program
- Paid Parental Leave
- Employee Discounts
- Isle of Palms Beach Club
- Swain Family Boat Center
- Community Service Opportunities
- Mentor/Mentee Program
- Read more about our benefits, on our HR website
About The Citadel College
The Citadel, also known as the Military College of South Carolina, is a public senior military college located in Charleston, South Carolina. Founded in 1842, The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston, you are close to great restaurants, shopping and much more. Ranked #1 Public College in the South (U.S. News & World Report, 2022) for schools with up to a master’s degree, the opportunities are endless.
There are about 2,300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets, 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors, 57 Minors, pre-health professions, and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1,000 students attend the Graduate College, evening and online programs.
Advertised: Eastern Standard Time
Applications close: Eastern Standard Time
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