Join the ISS team?

📢 We’re Hiring: UKG Pro Customer Service Officer/Trainer

📍 Location: Brisbane or Perth

🕒 Employment Type: Full Time

💼 Industry: Facilities Management / Data Analytics / Workforce Planning

💰 Salary: Competitive + Benefits

Be part of something bigger. Be part of ISS.

We’re looking for a detail-oriented and proactive UKG Pro Customer Support/Trainer to provide effective and efficient customer service and training to our internal customers using UKG Pro.  As the face of the UKG Support team, you will be triaging and allocating Service Now tickets, supporting our customers to raise correct tickets, provide troubleshooting to our UKG Managers and provide evidence based feedback to support System review and continuous improvement exercises.

This Full Time role can be based either from ISS Offices in South Brisbane or Balcatta (Perth).

🔧 What You’ll Do

• Training (informal and formal) of our Kronos Users
• First Level Responder for Service Now tickets, triage and allocation of Service Now tickets
• Participate in and provide training to our operations teams
• Assist with Payroll query resolution
• Support Kronos managers with functional issues to minimise Service Now Tickets
• Maintain data integrity, system and process compliance by following agreed procedures, ensuring our Kronos users also do and escalating for a resolution when required

🎯 What We’re Looking For

• 3+ years experience in a similar role supporting UKG Pro (or relevant experience)
• Good working knowledge of Kronos & operational processes
• Strong Customer Service ethic & skills
• Effective written and verbal communication skills
• Process driven mindset
• Problem solving skills

🌟 Why Join Us?

• Growth: Access to professional development and career advancement opportunities
• Culture: Join a collaborative, inclusive, and forward-thinking team
• Rewards: Competitive salary and comprehensive benefits package

• Flexibility: Flexible work arrangements
• Balcatta location – onsite parking available
• South Brisbane office – brand new offices overlooking Southbank Parklands

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted