Instruction and Research Services Student Assistant
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Job Number:529005
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Classification:Student Assistant 2
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Grade:Student Assistant 2
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Work type:Student Employee
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Administrative Unit:University of Alaska Anchorage
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School/Business unit:UAA Consortium Library
Location:Anchorage
Categories: Library/Physical/Social Sciences
Position Summary:
The Instruction and Research Services Department is hiring student assistants to provide information services and technology assistance at our Information and Research Help Desk. Student assistants will assist library patrons with directions to areas of the library and campus, information about library and university services, basic questions about library resources, and will assist with technology on the library computers and in the adjacent computer lab. These positions provide the opportunity to strengthen and expand resume building skills such as customer service skills, IT technical skills, and information research skills. The Consortium Library promotes diversity, civility, equity, inclusion, and an appreciation for each unique member of our academic community.
The UAA/APU Consortium Library supports the educational and research programs of the University of Alaska Anchorage and Alaska Pacific University as well as serving as a major research library for Southcentral Alaska. The Instruction and Research Services Department at the Consortium Library is responsible for teaching students how to use the library and its resources and services. Applicant must be able and prepared to:
Provide excellent customer service.
Communicate clearly and accurately in writing and verbally with patrons and staff.
Analyze situations, solve problems, troubleshoot technology issues.
Demonstrate working knowledge of or ability to quickly learn and effectively use the Library and university websites, the library catalog, and basic library resources.
Assist library patrons with laptop and desktop computers, printers, scanners, microfilm machine, and software on library and lab computers.
Quickly learn and assist others with new software and technologies.
Work independently, after training, without direct supervision. Self-motivation, initiative, and diligence are essential.
Continue learning on the job, to ask questions, and to ask for help when needed.
Manage multiple responsibilities simultaneously and work with frequent interruptions.
Be reliable and dependable.
Minimum Qualifications:
Applicants must have a high school diploma or equivalent.
To be eligible for student employment at UAA, each applicant must:
A. Be enrolled in the UA system with a minimum of six credit hours in the current semester of employment; or
B. Have been enrolled in the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and
C. Have at least a 2.0 cumulative grade point average, or approval from the chancellor or the chancellor’s designee.
Required: Minimum of one year of library experience; or a minimum of one year of work experience requiring customer service and technology experience.
Preferred experience: Familiarity with library resources and services. At least two semesters (24 credits) of college are greatly preferred.
Position Details:
This is a pooled position, which means that the position remains open over the entire academic year.
The student salary for this position is $14.10 per hour.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contract Page Brannon, Head of Instruction and Research Services, at plbrannon@alaska.edu or (907) 786-1873.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.
Access to the reports is available at:
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu.
UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.
UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.
