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MUSCP - In Basket Coordinator LPN- West Ashley

Apply now Job no: 540795
Entity: MUSC Physicians Primary Care Physicians
Department: Bu/Primary Care
Sub Department: PCP70-000-DPT/Primary Care Admin
Work type: Full-Time
Employee Type: MUSCP - Staff
Location: Charleston, SC-West Ashley
Categories: Nursing
Pay scale: MUSCP-G09: $31,319.18 - $40,683.76 (min - mid)


Entity/Organization:  MUSC Physicians (MUSCP)

Hours per week: 40

Scheduled Work Hours/Shift:  Flexible hours; (4) 10-hour days or Monday- Friday, 8:00am-5:00pm

Pay Basis/FLSA:  Hourly/Non-Exempt

Job Summary/Purpose: The In-basket clinical coordinator will report to the In-basket Lead.  Under general supervision, the In-basket clinical coordinator will be the first line of contact. A single in-basket for this team pool fields all requests from physicians and patients for primary care. Items such as patient advise request, result notes, refill encounters, prior authorizations, refill errors, and all other items. The LPN working the team pool, allows them to handle these items for primary care to the top level of their licensure. This position has the ability to be a hybrid role. 

Minimum Training and Education: Graduation from a recognized Licensed Practical Nursing program and licensed as an LPN within the State of South Carolina or with a compact state license.

Degree of Supervision: The In-basket clinical coordinator will report to the In-basket Lead.  Under general supervision

Required Licensure, Certifications, Registrations: Current South Carolina LPN License or compact state license.  Current BLS required. 

Job Duties and Responsibilities:

  • Maintains and reviews patient records, charts and any other pertinent information, communicating as appropriate. Document test and exam results. Communicates plan of care to the patient including formal development of patient education materials as necessary.
  • Responds to and triages phone calls. Call in orders appropriately as ordered by physician. Instructs patient, as ordered by the physician, regarding treatment and/or medication.
  • Confers with physicians regarding need, urgency, and appropriateness of messages in the in-basket. Assesses and reviews physician orders to assist with refills, patient calls, prior authorizations, and other duties as assigned.
  • Documents all patient care activities in the electronic medical record to include disposition of patient telephone calls, medication list, etc. Generates ancillary requests updates medicines as needed in EMR (electronic medical record).
  • Participates in performance improvement /research activities designed to improve patient care, and/or organizational processes.
  • May be asked to assist with front and clinical areas in the absence of other staff.

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Ability to be qualified physically for respirator use, initially and as required.  Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Frequently lift, lower, push and pull and/or carry objects weighing 50 lbs (+/-) unassisted, exert up to 50 lbs of force, lift from 36” to overhead 25 lbs.   Infrequently work in dusty areas and confined/cramped spaces.



The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.


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The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.