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MUSCP - Customer Service Representative

Apply now Job no: 543165
Entity: MUSC Physicians University Medical Associates
Department: Bu/Corporate
Sub Department: UMA11-015-DPT/Revenue Cycle
Work type: Full-Time
Employee Type: MUSCP - Staff
Location: Charleston, SC-West Ashley
Categories: Finance & Revenue Cycle
Pay scale: MUSCP-G07: $26,844.90 - $33,608.02 (min - mid)


Entity/Organization:  MUSC Physicians (MUSCP)

Hours per week:  40

Scheduled Work Hours/Shift: Monday - Friday 8:00am - 5:00pm

Pay Basis/FLSA:  Hourly/Non-Exempt

Job Summary/Purpose:  To handle all issues resulting from incoming calls regarding patient accounts.  Review/analyze patient accounts and take the necessary steps to resolve patient/guarantor issues.

Required Minimum Training and Education: High school diploma or equivalent with two (2) years customer service experience required. Must be punctual and dependable. Medical related work experience preferred.  Strong initiative and goal orientated. Excellent organizational skills. Good oral and written communication skills. Establish and maintain effective relationships with necessary contacts. Must have typing and working knowledge of Microsoft Office to include Excel, WORD and PowerPoint. Epic experience preferred.

Required Licensure, Certifications, Registrations: N/A

Job Duties and Responsibilities:

  • Responsible for answering inbound patient phone calls and assisting with on-site patient counseling
  • Must meet department metrics as established by the Customer Service Supervisor as well as maintaining an acceptable error ratio
  • Compliant with all MUSC Health Policies and Procedures.
  • Identifies trends through daily work processes for improvement
  • Displays Customer Service qualities and acts as liaison between department and patient practicing excellent communication skills and sound judgment
  • Working within Epic and Legacy systems to take needed action to resolve issues; Post on-line adjustments; Establish payment arrangements within departmental guidelines on patient outstanding balances; Pre-qualify for potential FAP applicants; Update demographic and insurance information; Request insurance billing/follow-up on unpaid/unresolved claims; Request patient statements
  • Serve as back up coverage for receptionist/front desk
  • Other duties as assigned by management

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs.  Infrequently work in dusty areas and confined/cramped spaces.



The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.


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The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.