Job Summary: The Director of the MUSC Wellness Center directly oversees all functions of the Wellness Center, including the hiring, training, and development of approximately 40 employees. The MUSC Wellness Director is directly responsible for the operational oversight and safety of the Wellness Center and assists with the development of the annual budget. Working directly with professional and student staff, the director plans and coordinates a wide variety of innovative and effective wellness programs and activities, assesses problems, and develops solutions. The director manages multiple tasks simultaneously, delegates assignments to supervisors, and holds personnel accountable while fostering teamwork. Employing excellent communication and interpersonal skills, the director cultivates and maintains strong public relationships. Primary hours will be Monday - Friday 8:30am – 5pm; however, flexibility to work various operational hours including early mornings, nights and/or weekends is required as necessary. The Wellness Director works independently through the guidance of the Executive Director of Finance & Administration and under the ultimate direction of the Associate Provost for Education Innovation and Student Life.
Payscale Salary Range: UNIV-Band 9: $75,257.00 - $107,248.00 - $139,239.00 (min - mid - max)
- 35%% - Management and Leadership •Oversees the operations, maintenance, and management of the Wellness Center, evaluating facility needs and determining solutions in order to enhance the quality of the member experience. •Leads by positive example to encourage and promote healthy lifestyles •Develops, evaluates, and revises policies, procedures, and protocols to ensure a safe and effective environment, programming, and services. •Ensures detailed and organized files on all program area reports, including purchases, facility audits, injury/accident reports, incident reports, and event participation data are maintained and available. •Oversees Center scheduling and coverage including weekend supervision of facilities •Ensures universal precautions and infection control, isolation, fire, safety and sanitation practices and procedures are followed and promptly addresses any hazardous conditions. •Adapts to and manages both planned and urgent situations. •Oversees all incident reporting and ensures o staff training and development surrounding incidents and accidents o review of incidents with follow up and assessment as necessary. •Promotes best practices in emergency response procedures and trainings. •Ensures staff training, education and compliance regarding o athletic and safety training o CPR and First Aid training o best practices in emergency response situations o annual mandatories and Diversity, Equity & Inclusion training •Promote effective collaboration and communication through o verbal and written communications with staff o overseeing website development and updates o works with Marketing on developing recruitment and retention materials for members o providing internal and external presentations/communications o email, newsletter and other ways with members and stakeholders •Represents the department on division-wide and University-wide committees - (Essential)
- 25%% - Business and Financial Operations •Monitors daily operations of the Center for adherence to the policies and procedures of the facility and local/state/federal regulations. •Ensures records including reports, schedules, financial and statistical records are available and organized. •Actively utilizes benchmarks and comparative data to assess performance and establish performance goals and operational budget. Documents and tracks program outcomes. •Oversee daily financial and membership management. •Works independently with Executive Director of Finance & Administration to develop and monitor the Center’s annual budget and associated accounts in a fiscally sound manner, continually assessing opportunities for increased revenue in order to cover costs and support new initiatives. •Develops marketing plan / provides strategic planning that o Enhances profitability through a range of activities and programs. o Grows Wellness Center revenue and reduces costs. •Maximizes the utilization of member management system (i.e., Club Automation) •Schedules technology trainings for staff and members on system. •Manages software system and hardware necessary to keep the Center operational including computers, printers, card readers, and camera. •Communicates with Instructional Technology and Faculty Resources as well as Information Solutions to problem-solve any technology needs or problems. •Utilizes technology to make services accessible to students and members. - (Essential)
- 10%% - Personnel Management •Demonstrates commitment to diversity and ability to work in a multicultural environment. •Develops, promotes, and administers the recruitment and selection of personnel; on-going staff development & training including customer service, scheduling, evaluations, payroll, and retaining of a diverse staff. •Supervises and provides mentorship to employees •Provides timely evaluations of all direct reports/employees with emphasis on customer service, communication skills, and teamwork. •Establishes and routinely updates all employee manuals and training techniques for staff. •Uses a series of financial and performance ratios to assess productivity and efficiency to minimize overall personnel cost. - (Essential)
- 10%% - Customer Relationships •Works effectively with staff and Administration to build excellent customer relationships. •Surveys the fitness literature and standards as well as other experts for trends to assist with updates and planning of the Wellness Center •Ensures communication with members o Emails, text messaging, newsletters, etc. o Posting news on Wellness Center television screens and digital boards •Ensures an annual member survey is completed and used to o develop and implement wellness and fitness programs for members (i.e., MUSC students and employees, and the Lowcountry community.) o develop health promotion education and resources •Oversees effective and timely communication with members for emergency situations, facility closures, and/or weather updates. - (Essential)
- 10%% - Physical Plant, Equipment, and Materials •Oversees the use, care, operation, maintenance, and inventory of all fitness equipment, ensuring the facility and equipment are properly maintained. •Performs quarterly inventory of all equipment. •Oversees current and future facilities ensuring necessary renovations, maintenance, and capital improvement projects are completed, and planning for continued growth. •Performs monthly walk-through with Facilities to check the facilities and develops a plan for any regular maintenance. Recognizes facilities maintenance is a crucial aspect, and it can impact member experience immensely. •Manages the physical facilities and engineering needs regarding contracts, repairs, and associated procurements. •Develops priorities and cost-containment strategies to use facilities resources effectively. •Minimize operational costs while creating a safe and enjoyable environment for students and members. - (Essential)
- 10%% - MUSC & Community Outreach •Represents the Center at public and institutional activities, committees and events. •Collaborates with community groups to support wellness activities and initiatives. •Fosters a positive image for the Center and represents the Center at public and institutional events, activities, and committees •Promotes opportunities to reach target groups in the community including underrepresented or underprivileged individuals •Maintains and grows partnerships with internal and external groups •Encourages health and wellness through collaborative programming with Student Programs and Student Diversity, Counseling and Psychological Services, and Student Health Services, and the six colleges. •Works with MUHA to develop contracts for chronic illness and rehabilitation programs evaluating Center capacity - (Essential)
Minimum Experience and Training Requirements: A bachelor's degree and five years relevant program management experience.
Preferred Experience & Additional Skills:
• Master’s degree in related field– Clinical Exercise Physiologist desired
• Experience with quality and process improvement
• Director-level experience overseeing all aspects of daily operations of a fitness facility in an Academic Healthcare setting or related health facility
• Database management skills
• Website design and content skills
• Digital marketing skills
• Minimum of 5 years of leadership experience in a medical and/or educational fitness or health related facility.
• Director-level experience overseeing all aspects of daily operations of a fitness facility or health related facility.
• Working towards, possesses and/or maintains one of the following certifications: ACSM (American College of Sports Medicine)-Health & Fitness Instructor, NSCA (National Strength & Conditioning Association)-Certified Strength & Conditioning Specialist, NATA-certified (National Athletic Trainer's Association), or NASM (National Academy Sports Medicine) Certified Personal Trainer.
• Certified in adult CPR and automated external defibrillator (AED).
• Exercise flexibility to work evening or weekend hours, on a routine basis.
• Demonstrated strong leadership and mentorship skills.
• Experience in the management of staff, developing and monitoring group exercise and personal training programs.
• Demonstrated process and efficiency management.
• Knowledge of and commitment to ongoing quality and process improvement.
• Proficient in Microsoft Office.
• Basic computer literacy skills (e.g., email, social media, search engines).
• Willingness to utilize member management system (i.e., Club Automation) and train staff.
• Strong written, verbal, and presentation skills.
• Demonstrated successful project experience.
• Strong relationship building skills.
• Ability to work independently and as a team member.
Working towards, possesses and/or maintains one of the following certifications: ACSM (American College of Sports Medicine)-Health & Fitness Instructor, NSCA (National Strength & Conditioning Association)-Certified Strength & Conditioning Specialist, NATA-certified (National Athletic Trainer's Association), or NASM (National Academy Sports Medicine) Certified Personal Trainer.
Physical Requirements: Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/20 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Frequent) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Frequent) Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.