The Team
TasEquip is a small statewide service. We operate a loan scheme for eligible clients to loan equipment to discharge from hospital or to stay safely at home. The equipment we manage includes but is not limited to commodes, walking aides, and hospital beds. The small TasEquip team works together to achieve an efficient and effective service.
The Role
The Customer Service Officer is the most varied and versatile role within the team. There are three key areas; Equipment handling, dealing with health professionals and the public and administrative duties. The role is best suited to people with a broad range of skills.
The Customer Service Officer undertakes all practical hands-on tasks across the whole of the equipment loan cycle (procurement, commission, track, deliver, collect, return, clean, check and repair).
Customer Service skills are also important as the Customer Service Officer answers a wide range of enquiries from both health professionals who request equipment and the patients who are our customers and their families.
A portion of each day involves administrative tasks, covering all office functions, including tracking equipment, maintaining accurate data bases and a range of office duties.
This is a role that is both practical, hands on and office based, offering a variety of tasks every day. Customer Service Officers make a key contribution to the care of people in the community.
You will need
- Demonstrated knowledge and experience in working in a warehouse facility, including knowledge and understanding of stock management processes and requirements.
- Demonstrated driver delivery experience and a safe driving record.
- Demonstrated knowledge and understanding of computerised warehousing systems and contemporary office management software.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment
Permanent full time, shift worker position, working 76 hours per fortnight, commencing as soon as possible.
*Notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary
$68,854 to $73,947 per annum. Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2025
Salary Packaging
You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. (delete if no access)
Benefits available to eligible candidates
- Professional development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.
More information about our Employee Benefits can be found here
Eligibility
Successful applicants will be required to meet the essential criteria.
- Registration to Work with Vulnerable People – NDIS
- Current Drivers Licence
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1–2-page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Andrea Bucher
Position: Statewide Program Director TasEquip
Phone number: 0427 529 596
Email address: andrea.bucher@ths.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Move to Tasmania | Tasmanian
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.