Receptionist (350255)

Department of Justice
Tasmania Legal Aid
Applications must be submitted by

Position details

Applications close:

AEST

Award/Classification:

Tasmanian State Service Award - General Stream Band 2

Salary:

$64,821.00 to $69,764.00 pro rata, per annum

Employment type:

Fixed-term, part-time

Region:

South

Location:

Hobart

Job description:

The position acts as first point of contact for the provision of services to Tasmania Legal Aid (TLA) clients. This includes: • face-to-face assistance, telephone assistance as well as providing basic advice about TLA’s services. • facilitating the daily Advice Clinic and coordinating attendees of the Family Dispute Resolution conferences. • data collection, verification and entry into TLA’s client Management Systems. • the direction of all telephone traffic and the provision of support and assistance to staff.

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

Period of Appointment

12 months.

Hours per fortnight

36.75 hours per fortnight - flexible options available. 

Duties

  • As receptionist, act as first point of contact for telephone and counter enquiries. 
  • Direct enquiries or clients to the appropriate person or service within TLA or other relevant service provider.
  • Process clients seeking face-to-face legal advice, attending for Family Law conferences or appointments, through TLA’s Client Database. 
  • Arrange appointments with relevant staff.
  • Maintain confidentiality and discretion while dealing with client’s matters.
  • Receive and provide for receipts for client contributions for legal representation.
  • Provide mail functions, both incoming and outgoing, of the office as required.
  • Provide advice and training to new employees in the position to facilitate back-up and leave support.
  • Perform other administrative tasks as directed.

Download the Statement of Duties and any Associated Documents

Download File Statement of Duties (Generic) Receptionist - Sep 2024.docx

Download File Statement of Duties (Generic) Receptionist - Sep 2024.pdf

Download File About the Department of Justice (Tasmania Legal Aid).docx

Download File About the Department of Justice (Tasmania Legal Aid).pdf

Download File Information for Applicants (DOJ) Short Form Application.docx

Download File Information for Applicants (DOJ) Short Form Application.pdf

Download File FAQs Short Form Application.docx

Download File FAQs Short Form Application.pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.  We do not require a separate statement addressing the selection criteria.

Please note if you submit the details of your referees with your application the Selection Panel may contact them without notifying you.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information.  Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 3652.

For more information

Anne-Marie Kerr
Associate Director Civil Law 
Annemarie.kerr@legalaid.tas.gov.au
Phone: (03) 6236 3800

Reasonable Adjustment Queries

Organisational Development and Design Team
(03) 6165 7603

 

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  1. Review the Statement of Duties and consider if you meet the requirements.
  2. Speak to the Contact Officer if you have any questions.
  3. Submit your application including any additional documents as specified in each individual job vacancy notice.