Administrative and Customer Support Officer (370815)

Department of State Growth
Transport
Office of the Transport Group
Applications must be submitted by

Position details

Applications close:

AEST

Award/Classification:

Tasmanian State Service Award - General Stream Band 3

Salary:

$74,783.00 to $80,835.00 per annum

Employment type:

Permanent, flexible, Permanent, full-time

Region:

South

Location:

Hobart

Job description:

Provide high level customer service and administrative support to internal and external clients, to facilitate the efficient and effective delivery of the Transport Group’s business activities.

We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.

Duties

  • Provide professional guidance and support to customers as the first point of contact relating to a variety of telephone and email enquiries, including triaging issues, escalating challenging calls and responding to straightforward written enquiries.
  • Ensure the timely progression of various workflows by using departmental software effectively and in line with relevant processes.
  • Log reported road maintenance, bridge and traffic signals issues in the department’s Maintenance Information Management System for action, including escalating calls to contractors.
  • Provide administrative support such as booking training and travel, purchasing of catering and other supplies.
  • Facilitate a smooth onboarding and exit process for employees by performing activities under the Transport Group’s induction and separation process.

Desirable Requirements

  • Current Driver’s Licence

Download the Statement of Duties and Associated Documents

Download File Administrative and Customer Support Officer - 370815.docx

Download File Administrative and Customer Support Officer - 370815.pdf

Download File Advice to applicants.DOCX

Download File Advice to applicants.pdf

 

For more information

Name: Mandy Keygan
Position: Acting Team Leader Administrative and Customer Support
Email: mandy.keygan@stategrowth.tas.gov.au
Phone: +61 3 6166 3355

How to apply

To apply, please provide a one- to two-page document outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. 

Online applications are preferred, please click the blue Apply Now button.

-or-

Complete the following application form and email your application to us at recruitment@stategrowth.tas.gov.au

Download File Application for Employment (Form 201).DOCX

Download File Application for Employment (Form 201).pdf

 

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  1. Review the Statement of Duties and consider if you meet the requirements.
  2. Speak to the Contact Officer if you have any questions.
  3. Submit your application including any additional documents as specified in each individual job vacancy notice.