About this opportunity

Tour Guides deliver a range of tours and experiences to support and enhance visitor engagement with the Cascades Female Factory Historic Site. Share with visitors the history of the site, provide a high level of customer service, undertake retail duties and provide a positive visitor experience.

The Cascades Female Factory Historic Site (CFF) is part of the Port Arthur Historic Site Management Authority (PAHSMA), which is responsible for conserving and developing visitor experiences at three of the eleven sites that make up the UNESCO Australian Convict Sites World Heritage Property, inscribed in 2010.The Cascades Female Factory is a place of exceptional heritage value at local, state, national, and international levels. Once a convict institution for women and children, the site tells powerful stories of resilience, hardship, and survival, providing a deeper understanding of Australia’s convict past.
Today, the Cascades Female Factory is one of Tasmania’s most significant cultural and heritage tourism destinations, attracting visitors from all over the world to engage with its history through guided experiences, interpretation, and immersive storytelling

Period of Appointment

12 Months

Key Focus Areas / Deliverables (Statement of Duties)

• Work is performed under general direction to achieve the required outcomes. Within the scope of the role, flexibility, innovation and initiative are expected in providing alternative solutions to operational issues and challenges.
• Working at the visitor interface of the PAHSMA, meet and greet visitors and customers, deliver exceptional customer service, and showcase and positively represent PAHSMA at all times. 
•  Provide accurate, informative, and relevant interpretation of the history of the Cascades Female Factory through engaging guided tours, talks, sharing facts and storytelling for diverse large and small groups.
• Facilitate components of our Education program to primary and secondary students, and family audiences.
•  Support the delivery of retail services and perform a range of business support tasks, including point of sale, and receiving and reconciling monies.
•  Provide relevant and accurate information to visitors regarding activities, features and facilities offered at the PAHMSA in a clear and courteous manner to support them make the most of their experience and calmly deal with or escalate any issues.
•  Work closely and flexibly with team members to organise workloads, problem solve and propose alternative approaches in the work area.
•  Contribute to building and maintaining a positive, collaborative, open, respectful, supportive and highperformance workplace culture across the team.
•  Actively participate in and contribute to PAHSMA’s Work Health and Safety processes and report any concerns or incidents to supervisors that may require action and attention.
•  Other duties as required and directed from time to time. Duties should be reviewed and updated periodically to reflect changes in the role and to align with priorities.
• Actively participate in and contribute to PAHSMA’s Work Health and Safety processes

Essential Requirements

• Current registration to Work with Vulnerable People

Desirable Requirements

• Certificate in Tourism (Guiding)
• First Aid Certificate
• Current driver’s licence

Download the Position Description and any Associated Documents

 PD - CFF Tour Guide TOPS B2 - 2025-08-12.pdf

 Info for Applicants - Tour Guide.pdf

How to apply

Please apply online by clicking the blue 'Apply Now' button.

Please submit your resume and a 100-word (max) written pitch outlining your suitability for the role and reason for applying.

Please note that we do not require a separate statement addressing the selection criteria. 

Refer to the 'Information for Applicants' document for further information. 

Please note attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the PAHSMA Recruitment team at recruitment@portarthur.org.au

For more information

Shelly Kube
Cascade Female Factory Manager 
Shelly.Kube@portarthur.org.au
1800 139 478