Critical Systems Coordinator (005512)
Department of Police, Fire and Emergency Management
Business and Executive Services
Technology Services
Applications must be submitted by
Position details
Applications close:
AEST
Award/Classification:
Tasmanian State Service Award - General Stream Band 6
Salary:
$109,099.00 to $123,395.00 per annum
Employment type:
Permanent, full-time
Job description:
Coordinate the support and operation of DPFEM managed technology-based critical information and communication systems by providing specialist advice to ensure outcomes are delivered in line with accepted industry practices, contractual agreements and stakeholder requirements.
These critical systems are used by Police, Fire, other Emergency Services partners and utility organisations, to provide frontline services to support the public of Tasmania. Typically, these are delivered using a mix of internal support groups and multiple service providers. These systems include a wide range of technologies which includes telephony, computer aided dispatch, messaging and radio networks.
Location
Hobart
Period of Appointment
Permanent, full-time
Hours per fortnight
73.5 hours per fortnight
Duties
- Provide a wide range of specialised support activities for technology-based information and communication systems to facilitate their ongoing operation at the required level of performance through the timely resolution of Incident, Service Requests, Problem and Defect list tasks using ITIL practices.
- Participate in the coordination and delivery of Change and Release activities, and hazard and service interruption notices for various technology systems in liaison with internal and external stakeholders.
- Undertake risk management assessments relevant to critical systems with respect to impact on system performance, technology configuration, contractual obligations and workflow processes to provide strategies to mitigate the assessed risks.
- Undertake a range of activities associated with the identification, development and implementation of service improvement initiatives, that may include workflow processes, configuration of technology and service level management using a range of methodologies including project management activities as required.
- Contribute to the ongoing life cycle support, management and development of systems, interfaces and business processes through user engagement, acceptance testing, system upgrades, and training activities
- Develop and maintain productive working relationships with other team members and stakeholders who include information technology partners, user group representatives, internal support groups, and third-party vendors/service providers to assist with the development of specialist knowledge to maintain the required outcomes.
- Contribute to the application of information security management arrangements, risk management practices, project activities and other initiatives that relate to operational systems.
Essential Requirements
Pre-Employment Checks
The Head of the State Service has determined that a person nominated for appointment to this position is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. Any relevant serious criminal offence or repeated serious offences over any period, which are not mitigated by additional information, may provide grounds for declining an application for appointment. Such offences would include, but are not limited to:
- Arson and fire setting;
- Sexual offences;
- Dishonesty (e.g. theft, burglary, breaking and entering, fraud);
- Deception (e.g. obtaining an advantage by deception);
- Making false declarations;
- Violent crimes and crimes against the person;
- Malicious damage and destruction to property
- Trafficking of narcotic substance;
- False alarm raising.
Desirable Requirements
- Suitable knowledge and experience with the support and management of a wide range of information and communication systems that include IP based networks, computing equipment, radio communications infrastructure, telephony and messaging systems.
- Relevant tertiary or industry qualifications and or suitable experience in relevant roles.
- Project management experience.
- Current Drivers licence.
Statement of Duties and Associated Documents
Short Form Application Guidelines for Applicants Final.DOCX
Short Form Application Guidelines for Applicants Final.pdf
005512 - SoD - Critical Systems Coordinator - Band 6.docx
005512 - SoD - Critical Systems Coordinator - Band 6.pdf
DPFEM is a child safe organisation which is committed to the safety and wellbeing of children and young people; and every member of DPFEM has a responsibility to keep all children safe.
As the organisation moves towards a more inclusive workplace which better reflects our community, we welcome applicants from diverse backgrounds, cultures and abilities, and those that may require flexibility such as part-time, compressed days, or adjustments around start or finish times.
How to Apply
To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.
Online applications will only be accepted, please click the blue Apply now button to apply. If you experience any technical difficulties, please contact (03) 6173 2955.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.
Further Information
For further information on this position, please contact Critical Systems Manager Darren Harpur on 0409 670 393.
Applications close on: Sunday 31st August 2025 at 11:55pm.