Ecommerce Coordinator
Job no: 507665
Work type: FTP - Full-time Permanent
Location: Richmond, VIC - Head Office
Category: Digital & Marketing
FOREVER US
Forever New is Australia's fastest-growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we’ve built a passionate community of fashion-lovers, designers, innovators and creatives who have taken us from Melbourne to the world.
We’re a team that thrives on creativity, collaboration and doing whatever it takes to put a smile on her face. We design for the modern woman on the move – and just like her, we’re always evolving.
THE PERKS WE OFFER YOU
As a valued member of the Forever New family, you'll enjoy a wide range of rewards and benefits, and be part of a team that genuinely values your contribution:
- A generous 40% employee discount (plus regular discounts for family and friends)
- Daily subsidised coffee and lunch from our in-house café
- Loyalty and birthday leave to celebrate the moments that matter
- Recruitment referral incentives to help us find great people
- Wellbeing and sustainability programs to support you and the planet
- Ongoing learning and development opportunities
- Service awards and recognition initiatives
- Subsidised car parking for a smooth commute
- A vibrant head office in Richmond – Melbourne’s creative hub
- The chance to be part of a truly global brand, spanning 5 continents
YOUR DREAM OPPORTUNITY
The eCommerce Coordinator supports the day-to-day operations, product management, and trading execution across global eCommerce sites. In this dynamic role, you’ll manage product uploads, merchandising, onsite campaigns, and trading execution while collaborating with Digital Marketing, Brand, Production, IT, and international teams.
If you’re detail-oriented, commercially minded, and passionate about fashion and digital retail, this is an exciting opportunity to contribute to a growing global brand and help create exceptional customer moments online.
KEY RESPONSIBILITIES
- Assist with onsite product mapping, categorisation and tagging
- Support with product uploads, enrichment and activation ensuring accurate correct and accurate information inlcuded.
- Support online merchandising to drive visibility, conversion, and alignment with trade priorities
- Action onsite campaigns, promotions, landing pages, and homepage updates in line with the trade calendar under direction Merchandising Manager.
- Monitor daily site performance and help resolve customer experience or functionality issue with support of wider team memebers
THE SKILLS AND EXPERIENCE YOU OFFER US
You will bring strong organisational, analytical and project management skills, along with experience in eCommerce or digital trading. You thrive in a fast-paced retail environment, work collaboratively across teams, and consistently deliver accurate, high-quality results.
- Experience in eCommerce operations, online trading, or digital product management, ideally within a retail environment
- Strong data management and administrative skills
- Exceptional attention to detail and accuracy
- Understanding of fashion, brand, and product‑based environments
- Proven project management capability
- Strong organisational skills with the ability to prioritise deadlines
- Commercial acumen and sound business judgement
- Analytical mindset with strong problem‑solving skills
- Experience with merchandising, SEO, and onsite optimisation (desirable)
Whether we’re building our next range, partnering with stores or trading a season, these five values guide everything we do:
- Think Customer
- Respect for All
- Keep it Simple
- Take Responsibility
- Act with Pace
If you’re excited to contribute to a growing global brand and play a meaningful role in our success, we’d love to hear from you. Join us as we continue to build on our 20‑year legacy and shape the future of Forever New.
Advertised: AUS Eastern Daylight Time
Applications close:
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