Clinical Services/Operations Manager
The Clinical Services (LVT)/Operations Manager will oversee and manage the ICU unit within the MSU Veterinary Medical Center and ensure that the respective service accomplishes its primary mission of effectively improving its service and providing excellent patient care. This position will improve process efficiency and create a safer environment while reducing costs and improving patient care. Responsible for direct supervision of Veterinary Nurses and will provide management functions including probationary and annual reviews, counseling and disciplinary action, managing appropriate staffing levels, and evaluating clinical competency.
This position will serve as the primary contact for VMC employees on the night shift; including Customer Service, Large Animal, and Anesthesia staff.
Patient Care: Provides and oversees patient care and treatment of animal patients within the ICU; instructs and demonstrates diagnostic and therapeutic techniques; enters hospital charges
Personnel Management: Supervise operations of the ICU, ensuring that animals receive proper care and that the facility is in compliance with regulations, guidelines, and safety protocols; Supervises, schedules, prioritizes and assigns the work of staff; Identify risks and responds accordingly; Schedule and monitor work assignments and leaves to assure completion of all patient care responsibilities and work assignments; Vary responsibilities of staff to improve work distribution and productivity; Develop strategies for staff recruitment, retention, and promotion and encouragement of professional growth; Manage interactions with Business Office regarding University procedures for payroll, vacation/sick leave notices, corrective action, grievances, disability management and revised staffing needs; Manage employee safety training; Develops training materials, maintains, develops and restructures service workflow and oversees staff development; Oversees operations in order to maintain quality control and meet deadlines; Forecasts needs and orders supplies in order to maintain inventory level
Special Projects: Work with business units to achieve success by increasing productivity, reducing costs, and improving processes; Focuses on identifying and removing process inefficiencies using key Continuous Improvement tools and a defined methodology for solving problems down to root cause.
Coordination of Work: Serve as the primary contact for overnight VMC employees. Including but not limited to employee questions and concerns; client issues; workflow; and policies and procedures; Coordinate and communicate with respective supervisors on any issues or concerns.
The College's vision is to be the destination for teaching, innovation, care, and service. Six goals, backed by specific strategies, guide our organization as we move forward. Read more at https ://cvm.msu.edu/about/strategic-planning-2021-26/goals to learn about the MSU College of Veterinary Medicines goals, strategies, and progress.
CVM Core Value of Diversity
We are committed to promoting the principles of equal opportunity and multiculturalism where all individuals are valued, respected, provided opportunity to flourish, and open doors in their pursuit of excellence. We encourage and welcome our community to share ideas with us surrounding opportunities to advance diversity, equity, and inclusion
Unit Specific Education/Experience/Skills
Knowledge normally acquired in the first two or three years in college, technical or vocational school with coursework in Veterinary Technology; three to five years of related and progressively more responsible or expansive work experience in patient care, surgery, drug dosing and sterilization, or an equivalent combination of education and experience; licensed as a Veterinary Technician with the State of Michigan, or attainment of such certification within one year of date of employment; This job may require AALAS certification.
- 5-7 years veterinary experience
- 1-3 years of operations management
- Be familiar with animal laws within the State
- Maintain confidentiality
- Ability to work independently
- Ability to provide services within a high paced setting
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Cover letter, resume and 3 professional references
The university is requiring all MSU students, faculty and staff to be vaccinated against COVID-19 with limited exceptions. Learn more at: https://msu.edu/together-we-will/
Nights and weekends. Rotating schedule based on needs of the hospital.
Summary of Physical Demands
Lifting animals, carrying animals, pushing carts, climbing stairs, restraining animals
Summary of Health Risks
Work with animals or unfixed tissue May wear respirator Possible exposure to zoonotic disease
Bidding Eligibility ends August 23, 2022 at 11:55 PM