Position Summary
Join our HR Customer Service team as the first point of contact for employees and visitors! In this dynamic role, you’ll create a welcoming experience at the front desk, respond to inquiries via phone and email, and use HR systems to provide accurate, confidential support. You’ll play a key part in resolving questions, routing complex issues, and assisting with new hire orientation – all while ensuring exceptional service and professionalism. If you thrive in a fast paced environment, enjoy helping others, and have a knack for organization and problem-solving, we’d love to have you on our team.
Salary
The salary range for this position is fixed at $55,000 – $60,783. Final compensation will be determined based on relevant experience within this range.
Remote work capability
This position is based in East Lansing, Michigan, on the campus of Michigan State University. As part of our customer service team, this position is required to be onsite 5 days per week during the training period. At the conclusion of the training period, an option for 1 remote day per week may be granted.
Why You’ll Love This Role:
- You’ll be the friendly face and voice of HR, making a real impact on the employee experience.
- Every day brings variety – front desk interactions, email and phone support, and orientation coordination.
- You’ll gain hands-on experience with HR systems and processes, building valuable skills for your career.
- Be part of a collaborative team that values service excellence and continuous improvement.
Specific Duties and Responsibilities
Front Desk Operations (35%)
Manage front desk responsibilities including greeting and assisting visitors promptly and professionally, receiving forms and deliveries, accepting payments, and ensuring a welcoming, service-oriented environment; provide in-person support using active listening, courteous and professional verbal communication, confidentiality, and sound judgment; utilize HR systems and university resources to resolve or appropriately route inquiries.
Email & Operations Support (25%)
Respond to customer inquiries via email with accuracy, professionalism, and attention to detail; analyzing requests, triaging inquiries appropriately, and using HR systems and university resources to resolve or escalate cases; documenting all customer interactions to support service continuity and reporting; generating employment verification salary keys and assisting with VOE (Verification of Employment) requests using The Work Number; researching and routing moderately complex HR issues through systems such as EBS, SAP, PageUp, Equifax, and The Work Number; and collaborating with the HR Customer Service Experience Manager to support service quality improvement initiatives; staying current on MSU HR policies and internal functions to provide accurate and complete service while effectively managing workload and priorities to meet service levels and maintain confidentiality.
Phone & Callback Support (25%)
Deliver timely and professional customer service through multiple systems; handle inbound calls and callback requests, accurately document interactions, protect confidential information, and apply sound judgment; utilize systems such as EBS, SAP, PageUp, Equifax, and the Work Number to address or escalate inquiries as necessary.
New Hire Orientation Support (10%)
Assisting the HR Customer Service Manager in coordinating virtual and in-person New Hire Orientation sessions; sending and following up on invitations, maintaining tracking sheets, distributing evaluations, updating orientation materials, preparing folders, handling registration, and managing setup and tear down.
Other duties as assigned to carry out the mission of the team, department, division, and/or university. May serve on project teams, committees, and/or work groups as assigned. (5%)
Minimum Requirements
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in human resources, a related social science field, business or a related field; six months to one year of related and progressively more responsible or expansive work experience in human resources; or an equivalent combination of education and experience.
Desired Qualifications
Proven ability to deliver excellent, friendly, professional, and solution-oriented customer service; experience working with individuals from all backgrounds; proven ability to provide timely and effective service, promptly addressing customer inquiries, feedback, and concerns; competent in prioritizing tasks and managing time to maximize customer satisfaction; knowledge or experience using some of the HR-related systems currently used by MSU Human Resources (SAP/EBS, PageUp, Equifax, HireRight, Image Now, I-Chat); familiarity with MSU employment policies and contracts; ability to learn quickly and possessing a strong team orientation.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume
Cover Letter
Work Hours
STANDARD 8-5
Website
https://hr.msu.edu/
Remote Work Statement
MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
Bidding Eligibility ends January 6, 2026 at 11:55 PM
