Position Summary
This role supports the divisions of Residential & Hospitality Services (RHS) and Student Affairs, through the shared services agreement, by managing the full lifecycle of assessment instruments, from design and data collection to analysis and reporting. These insights enable data-informed decision-making for both divisional and unit-level efforts, specifically supporting strategic planning, program development and improvement, continuous process improvement, and innovation. Additionally, this position conducts targeted data mining and analysis of sources such as student information systems (e.g., Campus Solutions) to assess student success and ensure excellence in student and guest experiences.
The Lean Enterprise and Assessment (LEA) unit reports to the Associate Vice President for Residential & Hospitality Services (RHS) and is charged with supporting and advancing a high-performance culture by working with colleagues across the division, and through a shared agreement with Student Affairs, to identify and address student development and student/guest experience excellence opportunities.
This position interacts with:
Leadership: to present and share data, research, data analytics, survey, and process improvement results.
Management: to assist with surveys, research, data analytics, and process improvement requests for their unit.
Lean Enterprise Assessment team: to share information and assist with projects and process improvements.
Team Members: to facilitate focus groups, conduct/compile survey results and data analytics, and assist with process improvements.
All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency conditions, you will be expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If you have an approved remote work agreement to work a portion of your normally scheduled work hours remotely, you may be called upon to work on-site to serve the MSU community. If you have a permanent, on-going, and/or pervasive condition that may impede your ability to work on-site, please contact the Resource Center for Persons with Disabilities (RCPD) at rcpd.msu.edu/get-started.
Minimum Requirements
Knowledge equivalent to that which normally would be acquired by completing one or two years of post-bachelor degree work, such as a Master's in Educational Administration, Statistics, Economics or Research Methodology; three to five years of related and progressively more responsible or expansive work experience in research design, statistical methods and knowledge of computer hardware and software (e.g., SPSS, PowerBI, Tableau, PowerApps, Stata, Python, R, SAS, NVivo); or an equivalent combination of education and experience.
Desired Qualifications
- Data Visualization: Strong experience in dashboard design and visual storytelling to make data actionable.
- Process Automation: Ability to design and implement automated workflows.
- Statistical Analysis: Proficiency in industry-standard statistical programs (e.g., SPSS, SAS, or JMP).
- Research Methodology: Proven experience applying both qualitative and quantitative research methods.
- Assessment Proficiency: A strong understanding of the assessment cycle, including creating measurable outcomes, selecting appropriate methodologies, and closing the loop on results.
- Lean Awareness: A foundational understanding of Lean principles and continuous improvement mindsets to ensure data collection aligns with process-improvement goals.
This position requires, or will require prior to the completion of the probationary period: knowledge of sophisticated personal computer terminology and operations, and the ability to use e-mail and the Internet.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume, cover letter, and three (3) professional references.
Work Hours
STANDARD 8-5
Website
careers.msu.edu
Remote Work Statement
MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
Bidding eligibility ends January 27, 2026 at 11:55 P.M.
