Employment Opportunities

Student Accounts Operations Analyst

Apply now Job no: 494237

Position type: Professional
Location: Brockport
Division/Equivalent: Administration and Finance
School/Unit: Finance and Management
Department/Office: Student Accounts and Accounting
Categories: Professional Non-Faculty

Student Accounts Operations Analyst

The College at Brockport


The College at Brockport, State University of New York is accepting applications for a Student Accounts Operations Analyst, in the Office of Student Accounts & Accounting. Reporting to the Director, Student Accounts and Accounting, the Student Accounts Operations Analyst is responsible for administering student account-related fiscal processing and analysis, including tasks related to institutional, private, state and federal financial aid disbursement, returns, and refunds.  Position will be responsible for executing and/or assisting with complex financial reconciliations related, but not limited, to federal, state and private financial aid programs.  Incumbent will execute, and perform analysis of related data, key to student account-related processes encompassing federal, state and private loan/grant programs.  Incumbent will be responsible for all NYS Higher Education Service Corp. financial aid disbursement, remittance advice, and related analysis. Will execute, and analyze account data related to, federally mandated Title IV financial aid recalculation process. Will perform various processes associated with ensuring student account charges and credits are complete, accurate and real-time.


Major Responsibilities

  • Works as a collaborative and strong contributing member of the Student Accounts and Accounting team. 
  • Independently analyze and research fiscal and data discrepancies related to individual student account information.
  • Independently analyze and research fiscal and data discrepancies related to institutional, private, SUNY, New York State/HESC, and federal loan, grant and scholarship programs. Initiate corrective action as appropriate.
  • Perform and/or assist in execution of fiscal reconciliations related to disbursement of institutional, private, alternative, NYS/HESC and federal financial aid funds.
  • Accurately execute reconciliation of College’s Emergency Loan Program fund.
  • Execute federally-mandated student notification process related to Title IV fund disbursement.
  • Execute federally-mandated solicitation surrounding use of Title IV funds for (student) non-institutional charges.
  • Perform and/or assist with federally mandated “returns” and/or disbursement/return for relevant federal Title IV funds (including Stafford, TEACH and Pell) disbursed to student accounts.
  • Perform state mandated “returns” and/or disbursement/return for relevant New York State and/or HESC funds disbursed to student accounts.
  • Accurately calculate and execute NYS/HESC payment and disbursement process for various programs, including APTS.
  • Independently research and resolve outstanding NYS/HESC-related reconciliation issues.
  • Independently administer Education Opportunity Program (EOP) student account-related disbursement, refunding and related functions.
  • Perform state-mandated functions associated with HESC awards, including vouchering, roster disbursement, remittance advice analysis, related Banner entries and remittance advice reconciliation.
  • Analyze data and perform related entries associated with various institutional, state and federal tuition waiver programs.
  • Analyze data and perform related processes associated with federally-mandated Title IV financial aid Recalculation regulations.
  • Update and maintain several departmental webpages, including those related Accounting, Student Accounts and Record Retention.
  • Serve as backup to Office of Student Accounts & Accounting Operations Manager; execute relevant tasks in Operations Manager absence.
  • Supervise departmental student employee(s); train student employees on all facets of applicable tasks.
  • Serve as backup for tasks including QuikPAY (online payment/services) analyses and reconciliation(s); daily bank deposit process; daily refund check processing, including check printing; daily cash reconciliation process, and Study Abroad deposits.
  • Staff departmental phone line, providing prompt, accurate, efficient and professional responses to all callers.
  • Staff departmental service counter, providing prompt, accurate, efficient and professional responses to all customers, both internal and external.
  • Process student payments via Ellucian Banner system; accurately reconcile resultant cash drawer on daily basis (or more often if needed).
  • Accurately process departmental deposits and other non-student payments via the Ellucian Banner system.
  • Accurately and courteously respond to emails delivered via departmental email account.
  • Utilize Nelnet/QuikPAY, HESC and other complex software systems to research and accurately interpret student financial data.


Required Qualifications

Bachelor’s degree from an accredited US Department of Education or internationally recognized college or university; 3 or more years day-to-day professional experience executing bookkeeping functions; demonstrated professional experience performing fiscal reconciliations; demonstrated high level experience with software/database and computerized financial systems; demonstrated technical skills, including proficiency in computer applications and the aptitude to learn new technology; demonstrated ability to detect anomalies in large amounts of financial or system data; demonstrated experience creating and using Excel spreadsheets; demonstrated knowledge of advanced Excel functionality; excellent interpersonal, oral and written communication skills; demonstrated professional cash handling experience; demonstrated customer service skills, with proven experience resolving escalated customer situations; ability to work effectively with students, public, college community and external constituencies, with an appreciation for cultural and group differences and ability to work in a team environment and follow leadership directives.


Preferred Qualifications

Demonstrated high level professional experience with student enterprise software/database and computerized financial systems; Ellucian/Banner preferred; demonstrated professional experience with NYS Higher Education Services Corporation (HESC); professional experience with NY State and/or SUNY financial/accounting system; professional experience in higher educational setting; professional experience working in a college or university Student Account operation; professional experience working in an Accounting or Bookkeeping operation; professional experience with private, NYS and federal Financial Aid (loans, grants) and demonstrated experience in testing software system processes.


Department Description

The Office of Student Accounts and Accounting is responsible for the collection and accounting of student educational charges. Staff processes and distributes federal, state, and privately funded financial aid funds, and administers an installment payment plan for students. The office is committed to ideals of service excellence and have developed internal policies and processes with the intent of enabling students to achieve academically without undue concern over finances.


The College

The College at Brockport, State University of New York, serves a diverse student body of over 7,100 undergraduate and 1,100 graduate students enrolled in 50 undergraduate majors and more than 50 masters’ programs, teacher certification programs and advanced graduate certificates supported by more than 750 instructional faculty and professional staff. The College is an inclusive learning community that inspires excellence through growth, engagement, and transformation. Located in western New York, the College benefits from a small town atmosphere located near major metropolitan cities; 16 miles west of Rochester, 45 miles east of Buffalo, and 140 miles from Toronto.


Salary and Benefits

Competitive salary commensurate with experience.  We offer an excellent benefits package that includes medical, dental, and vision insurances, healthcare and dependent care savings accounts, life insurance, and retirement.


Application Instructions

To apply, please visit jobs.brockport.edu and input requisition number 494237 in the Search field to access the position.  For consideration, please complete the application and include your cover letter, resume, and contact information for three professional references.

Preference will be given to application materials received by April 29, 2019 and application materials will continue to be accepted until the position is filled. 


New York State Executive Order 161

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations via email at info@goer.ny.gov.


Equal Employment Opportunity/Affirmative Action Employer/Diversity Statement

We are part of an academic community committed to fostering integrity, civility, and justice.  We affirm that the dignity of our Brockport community is protected when free speech, academic freedom and individual rights are expressed within a climate of civility and mutual respect. Striving to learn from each other, we value human diversity because it enriches our lives and it is fundamental to the College’s commitment to teaching, learning, scholarship and service leading to student success.

The College at Brockport, State University of New York is an AA/EEO/ADA employer. The College actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the College.

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