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Programs and Operations Manager - University Libraries

Apply now Job no: 493069
Work type: EAP - Executive, Administrative, Professional
Location: Allendale
Categories: Library

Primary Purpose: Reporting to the Head of Operations and User Services, the Programs and Operations Manager’s responsibilities include developing and coordinating a broad array of library programming, events, and facilities upkeep. The Library Programs and Operations Manager will collaboratively develop and foster diverse and inclusive programs within the University Libraries physical spaces. The incumbent helps maintain a welcoming user-centered, safe, and functional environment conducive to learning. Additional responsibilities include troubleshooting and management of the Automated Storage and Retrieval System (ASRS), and access and delivery operations including oversight of the mailroom. This position requires the ability to execute work assignments independently and collaboratively. The Programs and Operations Manager is a key member of the Libraries team and will collaborate with colleagues across departments, divisions and campus locations.
This position is a part of the Operations and User Services department which is responsible for supporting a diverse set of functions across library locations. This position will be primarily based in the Mary Idema Pew Library Learning and Information Commons in Allendale. University Libraries is a highly collaborative and student-centered organization that promotes an innovative and inclusive culture. GVSU Libraries values work-life balance and provides flexibility in accomplishing work. To support reporting staff and the department, this position is required to work varied hours. At times, this position, along with the other managers, is on call for emergencies over the weekend and evenings. 
Key Accountabilities:
As a lead for the Operations and User Services Department, contributes to its success by:
  • Supervising, supporting, and developing up to seven full time professional support staff positions and additional temporary employees as assigned
  • In collaboration with Operations and User Services management team, providing leadership to create an environment where departmental members work individually, collaboratively, and collectively towards achieving individual, departmental, and library goals by:
    • Providing guidance, direction, and coaching. This includes helping staff members set goals, making opportunities for training, and for varied or expanded responsibilities available. Also, by supporting and encouraging work initiatives that individuals are doing or considering, as appropriate
    • Guiding staff members in aligning work with university libraries goals, initiatives, and the curriculum
    • Facilitating regular meetings with both the department and individually with direct reports
    • Supporting strong relationships by:
      • Ensuring there is an effective and evolving approach to assigned work
      • Supporting staff participation in meetings as appropriate
    • Supporting library staff and students, encouraging their professional development
    • Assisting with recruiting, hiring, and retention of quality library faculty and staff for the department
  • Working with the Operations and User Services management team, provides operational and department wide support across locations and functional areas
  • Representing the Libraries, participating in university-wide initiatives, and working closely with campus units in areas of assigned responsibility
As the lead for Library Programming: 
  • Co-develops and maintains a user engagement strategy with the User Experience Librarian
  • Develops and supports people and processes associated with library programming and events
  • Develops, facilitates, and coordinates programming for exhibits, large media displays, and other programming initiatives that support student learning
  • Oversees scheduling of events, exhibits, and media content for select venues within the Mary Idema Pew Library Learning and Information Commons and other library locations
  • Recommends, reviews, maintains and implements criteria and guidelines for selecting, scheduling, and supporting events and exhibits
  • Coordinates annual exhibition schedule
  • Advises and supervises installation and removal of exhibits
  • Assists with promotion of programming
  • Collaboratively generates ideas for innovative intellectual, cultural, and creative programming
  • Recommends improvements to physical and technological infrastructure for event, exhibit, and media display venues
  • Leads assessment and reporting of programming
  • Maintains an understanding of evolving needs and priorities of the campus community to ensure programming is relevant and engaging
  • Promotes the role of University Libraries as a campus partner in support of student learning
  • Utilizes creative practices and design thinking to nurture an organizational culture of innovation
As a lead for Mary Idema Pew Library operations:
  • Maintains awareness of and executes emergency preparedness procedures and protocol
  • Develops and supports people and processes associated with management of day-to-day custodial and maintenance issues in need of reporting and follow up with Facilities Customer Service
  • Manages documentation and communication to staff relevant to building operations, programming, and security
  • Works with Facilities Services to coordinate scheduling for building maintenance
  • Collaboratively oversees approval and coordination of other building usage such as tours, filming requests, or special projects
  • Develops and supports processes associated with the Access and Delivery team responsible to support stacks maintenance and mailroom processing and delivery services
  • Develops and supports processes, associated with the Automated Storage and Retrieval System (ASRS)
  • Troubleshoots issues associated with the ASRS, working with the service technician to keep it operational
  • Coordinates furniture auditing and reconfiguration throughout the Mary Idema Pew Library
Expectations of Professional Behaviors and Values 
  • Develops and maintains thorough knowledge of job responsibilities
  • Works collaboratively and cooperatively with librarians and staff within unit, across the library organization, across the university, and the larger community
  • Manages professional relationship and responsibilities in a manner that reflects well on the University Libraries
  • Actively engages in department and library wide initiatives
  • Maintains and develops skills necessary to perform work
  • Demonstrates flexibility, openness, and receptivity to new ideas and approaches
  • Demonstrates innovation, creativity, and informed risk-taking
  • Uses resources effectively and efficiently
  • Develops and maintains the intercultural understanding and awareness required to work in a diverse workplace and serve a diverse population
  • Protects user privacy
  • Aligns with and upholds University Libraries workplace principles
Required Qualifications:
  • Bachelor’s Degree
  • Supervisory experience or demonstrated ability to lead and manage staff and processes/workflows
  • Ability to communicate effectively and clearly in oral and written communications
  • Strong interpersonal skills, including the ability to interact with others with respect and empathy
  • Demonstrated commitment and experience providing outstanding and user-centered public service
  • The capacity to thrive and lead in an exciting, agile, future-oriented environment
  • Demonstrated ability to work independently, collaboratively, and to promote teamwork among colleagues
  • Commitment to inclusion, equity, and to serving the needs of a diverse population
Preferred Qualifications: 
  • Demonstrated experience with development of events and programs serving a diverse community
  • Experience with project management involving multiple stakeholders
  • Demonstrated creative and innovative problem-identification and problem-solving skills
  • Demonstrated experience with building operations and security in a public facility environment
Standard Hours for this position:
Fall & Winter Semester Hours: Monday-Friday 10:00am – 7:00pm
Spring/Summer Semester hours as mutually agreed upon
Salary: $47,000 - $58,000

Department/Division: University Libraries

Campus: Allendale

Application Deadline: May 24, 2019

How To Apply: Apply online at and select "Apply now".  Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail address for three professional references. Applicants selected for interviews will be required to submit official transcripts prior to the interview. If you need assistance, call Human Resources at 616-331-2215.

Grand Valley State University is guided by values for inclusiveness and community which are integral to our mission to educate students to shape their lives, their professions, and their societies, and to enrich the community through excellent teaching, active scholarship, and public service. The University is an affirmative action, equal opportunity institution. It encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. Members of the University community, including candidates for employment or admissions, and visitors or guests have the right to be free from acts of harassment and discrimination, including sexual misconduct, which are prohibited if they discriminate or harass on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, sex/gender (including gender identity and expression), sexual orientation, veteran or active duty military status or weight. The University will provide reasonable accommodations to qualified individuals with disabilities. See TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.

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Applications close: Eastern Daylight Time

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