Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.

Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

Specific Duties:

• Prospective student and applicant support: 
  • Primary contact for admissions inquiries via e-mail, phone, and Request for Information (RFI) forms
  • Maintain thorough and current knowledge of graduate program details, admission requirements, and application processes
  • Effectively communicate program and admissions information to prospective graduate students, Western staff and faculty
  • May assist in promoting graduate programs to prospective students
  • Understand and communicate unique international student application policies and requirements
  • Assist applicants in troubleshooting the admissions application system when necessary
    
    
• Graduate admissions and teaching assistant processing
  • Perform initial review of admissions applications, including transcript review and GPA calculations
  • Communicate with applicants and program faculty regarding outstanding requirements
  • Exercise judgment in analyzing application documents for accuracy and completeness
  • Enter admissions confirmations in Banner
  • Enter Teaching Assistantship (TA) award data in Banner
  • Communicate with students and faculty regarding TA registration requirements and compliance
  • Assist with monitoring, review and approval of TA personnel action forms and health insurance applications
  • Accurately maintain electronic student files and records in Applyweb, OnBase, and Banner
    
    
• Current student support: 
  • Contribute to degree completion functions and processes including entry of degree and certificate applications; track various degree completion requirements and update student records
  • Update electronic student records related to post-master's certificate completion
  • Communicate with faculty, staff, and students regarding Graduate School policies, requirements, and deadlines
  • Act as lead on registration overrides, including continuous enrollment, thesis credits, and undergraduates in graduate level coursework
    
    
• Support for Graduate School programs and projects: 
  • As needed, provide support for orientations and events such as organizing rooms, catering, RSVP’s, etc.
  • May assist in data collection and reporting activities, such as survey completion
  • May attend meetings or conferences as a program representative
  • Assist the Dean and Associate Dean with special projects as needed

This is a full-time project-employment position ending December 2026.

• High School graduation or equivalent and a minimum of two years high-level clerical or administrative experience, or equivalent combination of education and experience
• Exceptional customer service and communication skills
• Demonstrated ability to work effectively and graciously with students, faculty, and staff of diverse backgrounds
• Demonstrated thoroughness and strong attention to detail
• Proven ability to work collaboratively and effectively in a team environment
• Proven ability to manage work priorities across multiple projects and specific timelines

• Bachelor’s degree
• Experience working in a higher education environment
• Experience with Banner
• Knowledge of CRM applications such as CollegeNet

Application materials should address your experience related to the position responsibilities and the required and preferred qualifications.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3751 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at vpsa.office@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.