Jenolan Caves Reserve Trust is seeking a Front Desk Supervisor who is keen to connect visitors and guests to an incredible natural setting through their culinary experience.
- Temporary full-time role up to 12 months
- Located at Jenolan Caves, 3 hours from Sydney and 25 minutes from Oberon
- Front Desk Supervisor (JC029) – Trades Officer – FT (38hr/Wk) Base Salary of $73,484. Annualised with +25% loading. (42 Weekends, 10 Public Holidays)
- Great opportunity to work at a world heritage site at an idyllic location and play a pivotal role in the creation of life changing visitor experiences
About the role
As the Front Desk Supervisor, you will be responsible for undertaking and supervising the activities of the Front Desk to support the operational requirements of the hotel and ensure high quality customer services for guests and visitors to ensure they have a welcoming, culturally enriched and memorable experience.
About you
To be successful in this role you will have:
- Be able to oversee all front desk activities including but not limited to, efficient daily operations, rostering, overseeing staff inhouse training, communicating to other hotel departments and Visitor Experience team. A proactive problem-solver, and someone who thrives in a remote or rural hospitality location.
- Creating a holistic guest experience at Jenolan Caves by staying up to date with all of Jenolan Caves offerings and experiences and working seamlessly with all departments to provide the very best in customer service.
- Overseeing the night audit to ensure errors are accounted for and activities are completed efficiently and accurately.
- Maintaining high levels of customer service to support visitor satisfaction and engagement with the hotel.
Essential requirements
- Intermediate to advanced Microsoft Office skills.
- More than 3 years demonstrated experience in the hotel industry, preferably with experience in a hotel front desk.
- Experience in a reservations booking system, preferably Respax (Cobber) and or CMS.
- Exceptional communication skills, time management skills and attention to detail.
- A current First Aid certificate or the ability to obtain one within the first 3 months of role commencing.
- Must be available to work across a 7-day rotating roster, including most weekends and public holidays.
- Must be able to participate in the Fire Warden roles daily. (Training will be provided)
About us
The Jenolan Caves Reserve Trust’s mission is to connect its visitors with the unique natural & cultural heritage of Jenolan caves, and through that connection stimulate the urge to care for and protect all such special places. Put simply: our mission is to protect and connect.
The Jenolan Caves Reserve Trust is responsible for the care, control & management of the Jenolan Visitor Use and Services Zone. This is regarded as being both environmentally and culturally significant. The Visitor Use and Services Zone includes, but is not restricted to, Caves House, retail areas, kitchen areas, front office, staff and guest accommodation, walking tracks, maintenance areas and the Caves System.
To view the Role Description: Front Desk Supervisor
What we do
Jenolan Caves Reserves Trust
Our Mission
At Jenolan Caves our mission is to connect our visitors with the unique natural and cultural heritage of Jenolan Caves, and through that connection, stimulate the urge to care for and protect all such special places. Put simply, our mission is to Protect and Connect.
What we can offer you
Jenolan Caves is a great place to expand your career and grow your skills and knowledge.
- Flexible working arrangements, including flexible hours and flex leave
- Onsite accommodation arrangements if required.
- Learning and development opportunities, including in-house training.
- Staff discounts on dining and cave tours.
How to apply
Apply by answering all pre-screening questions, submit a current resume and a one-page cover letter that outlines your skills and experience relevant to the role.
In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DCCEEW supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.
Should you require further information about the role please contact Randy Lynch, via randy.lynch@dcceew.nsw.gov.au
Applications close – Sunday, 14 December 2025 at 11:55PM.
Please note that the Department will be closed from Wednesday, 24 December 2025 to Sunday, 11 January 2026. During the Department closure, the Talent Acquisition Team will take annual leave, and no recruitment actions will take place. Recruitment for this position will recommence from Monday, 12 January 2026.
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Naz Keya via naz.keya@dpie.nsw.gov.au (please mention reference number 546465).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn.
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Role Description
