Responsibilities

• Assist management in formulating and implementing performance management and HR management initiative. This includes designing incentive programs, performance assessments, personnel management, training projects to enhance branch business performance, improve employee management efficiency, and increase productivity.
• Oversee the frontline performance management and mechanism in relation to the Bank’s and local regulatory requirements. Continuously monitor the performance of each distribution channel and the sales performance. Regularly review for enhancement to align with the market practices and overall business objectives, supporting frontline in achieving sales targets and objectives.
• Work closely with HR department to provide full spectrum of HR functions, including but not limited to manpower planning, talent acquisition and deployment, training management, succession planning, rewards and performance management, employee relations and staff retention.
• Establish employee relations and communication channel, effectively manage employee feedback, and handle employee complaints and special cases in a timely manner.
• Facilitate the staff development, monitor the implementation and progress of various measures, recommend for enhancement and implement appropriate solution.
• Consolidate data from various sources regarding frontline staff, perform data cleansing and conduct analysis for management. This includes management information system, compiling and distributing sales performance reports, and analyzing the productivity of the branch network. Provide insights and solutions to staff performance management and development to improve overall work efficiency and productivity
• Prepare reports and presentations summarizing key findings and recommendations for the management review.
• Collaborate with key stakeholders to promote and implement the overall performance management and staff development strategies for frontline staff.

Requirements

• University degree or above in any disciplines with 5 years working experience in banking or financial industry is preferred.
• Proven experience in frontline performance management, project management and people management. Candidate with less experience will be considered as Business Strategy Manager.
• Excellent communication, influencing and presentation capability.
• Strong analytical, problem solving and decision-making skills, with great sense of ownership and responsibility to the assigned tasks.
• Proficiency in spoken and written English and Chinese. Mandarin would be an advantage.