Americas - Hotel Manager
Boston, MA, United States
11 Jul 2022
The Hotel Manager is required to have extensive knowledge of all aspects of hotel operations and functions as the strategic, hands-on leader of the Rooms Operations, Spa Operation, Food & Beverage Operations, Engineering Operations and acts as General Manager in his/her absence. The position is expected to be visible in the operations on a daily basis providing direction and monitoring the entire guest experience.
Working with the Executive Committee, the Hotel Manager develops and implements hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of all guests while providing a return on investment to the owners.
The Hotel Manager reports to the General Manager.
Americas - Front Desk Supervisor
Boston, MA, United States
31 Aug 2022
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 29 hotels and eight residences in 19 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
Americas - Human Resources Coordinator
Boston, MA, United States
31 Aug 2022
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 29 hotels and eight residences in 19 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
Americas - Massage Therapist
Boston, MA, United States
31 Aug 2022
The Massage Therapist is responsible for, but not limited to, performing as trained all spa treatments to guests in a professional and pleasant fashion.
Under the guidance of the Spa Director and within the limits of the Mandarin Oriental Policies, ensure that all operational procedures, codes of conduct and standards of appearance set down by the Spa Treatment Manager are adhered to by all staff. Help create a happy and motivated team and ensure the smooth running of the spa at all times.
The Spa Therapist reports directly to the Treatments Manager.
Americas - Engineer II
Boston, MA, United States
31 Aug 2022
The Engineer II is responsible for the safety and comfort of all guests, colleagues and visitors of Mandarin Oriental, Atlanta and the operation, maintenance & repair of all hotel equipment.
It is the mission and intent of this position that the Engineer will be responsible for maintaining the general condition of the property with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work. In accordance with Mandarin Oriental corporate guidelines and ensure compliance to all local, state and federal regulations. Complete maintenance request work orders from all departments on a timely basis. Participate in the preventive maintenance program for all-building equipment and rooms. Complete other special projects assigned periodically by the Director of Engineering and the Assistant Director of Engineering.
The Engineer will report directly to the Assistant Director of Engineering.
Americas - Director of Information Technology
Boston, MA, United States
31 Jul 2022
It is the mission and intent of the Director of IS to take full responsibility for all aspects of the hotel IS operation being pro-active, creative and results driven.
The Director of IS is responsible for, but not limited to, the operations, information security and IS-related projects. He/she is expected to assess and recommend IS expenditure. He/she works closely with corporate office IS department with regards to global applications. He/she balances business strategy with technological adoption and gives insightful recommendations to the management.
The Director of IS reports directly to the Director of Finance and may supervise a support staff.
Turndown Attendant
Boston, MA, United States
31 Aug 2022
It is the mission and intent of this position that the incumbent will take full responsibility for the tasks that are given on all aspects of the Housekeeping operation, maintenance of the hotel and service standards.
The Turndown Attendant is responsible for the overall cleanliness of all guestrooms that they are assigned to turndown. The Turndown Attendant is equally responsible for delivering all the Mandarin Oriental Hotel Group service standards.
The Turndown Attendant will report directly to the Director of Housekeeping/ Housekeeping Manager and Housekeeping Supervisor.
Americas - Overnight Bell Person
Boston, MA, United States
31 Aug 2022
The Overnight Bellperson is responsible for escorting guests to their destination, handling, delivering, storing of guests’ luggage, communication of information, guest requests and familiarity with and ability to demonstrate the guest room technology.
It is the mission and intent of this position that the Bellperson will provide overall guest satisfaction by creating a delightful arrival and departure experience.
The Bellperson reports directly to the Front Office Management Team.
Americas - Conferences Services Manager
Boston, MA, United States
31 Aug 2022
It is the mission and intent of this position that the incumbent support directing the creativity and delivery of the highest level of catered event and meeting experience to all event stakeholders and participants. Work closely with food and beverage in order to passionately support positioning the hotel’s event facilities and catering services on the highest quality tier. Support the efforts to ensure the catering and event sales team exceed revenue goals for all contracted guestroom and suite commitments, catered events, and meetings market segments. At all times the incumbent will ensure comprehensive servicing for all clients and act as a liaison between customers and operational departments.
The Catering and Sales Manager will support the catering and conference team’s event sales in tandem with handling an individual sales goal and assist in leading the department to achieve the food, beverage, audio visual, room rental, and miscellaneous revenue goals as laid out in the hotel Marketing Plan. The incumbent will also be responsible for the follow-through of catering and event and the solicitation for new business.
The Catering Sales Manager reports directly to the Director of Sales & Marketing and supervised the department sales coordinators.
Americas - Mini Bar Attendant
Boston, MA, United States
31 Aug 2022
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 29 hotels and eight residences in 19 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
