Main Responsibilities

Housekeeping Floor Supervisor will perform the following tasks to the highest standards and as per LQE standards:

• Allocates work duties to Housekeeping Room Attendants
• Provides excellent Guest Services, including VIP and other special requirements
• Performs routine inspections of all checkout rooms and spot checks of all occupied rooms
• Reports and performs the follow-up tasks on any maintenance defects or other issues
• Inspects service areas, storerooms and corridors
• Schedules and supervises deep cleaning and any other projects
• Manages and trains Room Attendants and other Colleagues to ensure their performance is to the standards required
• Manages and controls stocks and the maintenance of equipment
• Ensure adherence to hotel brand standards at all times.

Basic Qualification

• Previous experience in a Housekeeping supervisory role
• A passion for delivering exceptional levels of guest service
• Attention to details
• A successful track record of managing a team
• Strong organizational and analytic skills
• Strong communication skills
• Proficiency, preferred, with computers and computer programs, including MS Office Suite and Applications.