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In Room Dining Waiter

Apply now Position: In Room Dining Waiter (Full time #536540)
Property / Office: Mandarin Oriental Mayfair, London
Location: London, United Kingdom

In Room Dining Waiter, Food & Beverage

SHIFT PATTERN (40 hours, 5 days per week)

Mandarin Oriental Mayfair, London is the newest jewel to be opening in Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

As an IRD Waiter/Waitress at Mandarin Oriental Mayfair, London you will play an integral part in facilitating an experience like London has never known.

As a IRD Waiter/Waitress at Mandarin Oriental Mayfair, you will be responsible for:

  • To ensure that mise en place is completed shift to shift and during service in order to provide an efficient service.
  • To ensure a full knowledge of the In Room Dining menu and wine list in order to respond or amend guests requests to their full satisfaction.
  • To assist and prepare all amenities in order to deliver them in compliance with our Legendary Quality Standards.
  • To take orders in a friendly, courteous and efficient manner according to guest requirements and hotel standards.
  • To prepare all orders in compliance with hotel standards and food & beverage specifications.
  • To deliver service in guest rooms and residences according to hotel standards and guest requirements in a friendly, courteous and efficient manner.

As an IRD Waiter/Waitress, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning afternoon and evening, (including weekends and bank holidays), so flexibility is required where applicable.

In return, you will receive an array of iconic benefits, such as:

  • Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
  • Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
  • 3 complimentary nights per year, increasing to 5 with length of service
  • Discounted stays at our beautiful properties across the Group
  • Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
  • 30% F&B & Spa discount
  • Friends & Family hotel rate and Spa discount
  • 1 paid Charity Day per year to dedicate to a charity of your choice
  • Season ticket loan & cycle to work scheme
  • £750 recruitment referral bonus
  • Free meals on duty & uniform dry-cleaning services
  • Increased holiday entitlement with Length of Service, up to 33 days off
  • Free Life Insurance benefits whilst in service
  • Company pension plan
  • Access to Hospitality Action’s Employee Assistance Programme
  • Employee Recognition Programmes
  • Social, wellbeing, charity, and sporting events throughout the year



Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.


We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 


Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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