We are looking for a Rising Fan Rooms to join our iconic Mandarin Oriental Palace, Lucerne!

The legendary Hotel Palace Luzern first opened in 1906 and is in the city on the shores of Lake Lucerne. After a complete renovation, the Mandarin Oriental Palace, Luzern reopened its doors in September 2022. It comprises 136 rooms and suites offering excellent views over the lake and mountains. Three restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room roundup our offer for our Guests.   

As Rising Fan Rooms you will be responsible for the following tasks:   

• 18 months of intensive learning and development
• An in-depth understanding of all of the Rooms departments
• The chance to work in the ones that really interest you, from reservations and front desk to guest relations and housekeeping
• Responsibility that grows as your skills do
• Three eCornell distance learning courses to boost your development
• Training to help you grow your management and leadership skills
• A mentor to help you make the most of your journey
• The chance to work on two special assignments, including regional or global projects
• Regular meetings with the rooms director and the general manager

As Rising Fan Rooms we are looking for: 

• A Bachelor’s degree in hospitality
• Twelve months of industry experience
• Expressiveness, open-mindedness and team spirit
• Written and verbal communication skills - guests will come to you with both complaints and positive feedback 
• High quality awareness
• Good computer skills and knowledge of various cash register systems
• Excellent manners and well-groomed appearance, as well as a positive charisma
• Command of German, English and one other language
• A visa or work authorisation for the country you’ll be training in

We offer our Rising Fan Rooms the following benefits:   

• Discounts on hotel stays and F&B throughout the entire Group
• Family & Friends rate at the Mandarin Oriental Palace, Lucerne
• Special rate for Swiss Deluxe Hotels
• Special rate for E-Cornell courses
• Spa discount
• Worldwide promotion and transfer opportunities
• Learning & Development opportunities 
• And much more!

Do you want to be part of this unique hotel?
We look forward to receiving your application!