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Guest Services Manager

Apply now Position: Guest Services Manager (Full time #538810)
Property / Office: Mandarin Oriental, Singapore
Location: Singapore

Responsibilities:

Attend to guest's requests and complaints
Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager
Take charge during emergency until General Manager and Hotel Manager arrives

Advertised: 29 Mar 2024 Singapore Standard Time
Applications close:

Position	Property / Office	Closes
Guest Services Manager	Singapore
Responsible for the overall smooth operation of the Hotel. Act as the "Liaison Officer" between guests and Management. Raise accurate and detail log entries for all incidents and occurrences in the hotel and follow through closely to achieve “win-win” situation between guests and hotel. The Guest Services Manager plays a pivotal role in ensuring exceptional guest experiences and maintaining high standards of service at all touchpoints within the hotel. This position is responsible for leading and supervising the Front Office team, driving initiatives to enhance guest engagement, overseeing quality assurance processes, and fostering a positive work environment through learning and development initiatives and colleague engagement.

Position	Property / Office	Closes
Guest Services Manager	Mandarin Oriental, Singapore
Responsible for the overall smooth operation of the Hotel. Act as the "Liaison Officer" between guests and Management. Raise accurate and detail log entries for all incidents and occurrences in the hotel and follow through closely to achieve “win-win” situation between guests and hotel. The Guest Services Manager plays a pivotal role in ensuring exceptional guest experiences and maintaining high standards of service at all touchpoints within the hotel. This position is responsible for leading and supervising the Front Office team, driving initiatives to enhance guest engagement, overseeing quality assurance processes, and fostering a positive work environment through learning and development initiatives and colleague engagement.