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Contact Centre Training Assistant
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Redditch
Worcestershire
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| Are you passionate about developing people and delivering amazing customer experiences? We’re looking for a dynamic and proactive Contact Centre Training Assistant to join our Group Contact Centre team. In this vital role, you’ll play a key part in onboarding and upskilling both in-house and outsourced agents – helping shape confident, capable teams that consistently resolve over 90% of customer contacts first time. Working closely with our Training, Transformation, and Operations teams, you’ll be instrumental in building a centre of excellence that supports our ambitious customer service goals. |
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Group Loyalty Manager
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Redditch
Worcestershire
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| The Group Loyalty Manager is responsible for the ongoing delivery and development of the customer loyalty programme across the Group, ensuring that they support the overall Halfords vision and customer loyalty strategy to drive profitable outcomes across agreed customer metrics (e.g., breadth of shop, retention, share of purse). |
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Senior Finance Business Partner - Retail Operations
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Redditch
Worcestershire
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| We’re looking for a Senior Finance Business Partner – Retail Operations to join our dynamic Finance team, reporting directly to the Head of Retail Finance. You’ll support over 400 Halfords retail stores and our outsourced Customer Care team of 400+ colleagues, working closely with senior management to deliver actionable financial insight that drives performance. |
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Engagement & Culture Manager
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Redditch
Warwickshire, Worcestershire
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| We’re on the lookout for a strategic and insightful Engagement & Culture Manager to join the Halfords People team! We are seeking a creative engagement professional to define and drive our colleague engagement strategy and culture-enhancing initiatives that reflect our business direction and enhance the colleague experience. You will balance big-picture strategic thinking with hands-on delivery, from strategy development to survey creation and insight analysis – ensuring the colleague voice is at the heart of everything we do. |
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Retail Media & Loyalty Partnership Senior Executive
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Redditch
Worcestershire, United Kingdom
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Category Manager
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Redditch
Worcestershire, United Kingdom
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Senior CRM Executive - Automation
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Redditch
United Kingdom
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| We have an exciting role within the Group CRM team, for a Senior CRM Executive to support the development of our automation programme. Halfords has a sophisticated automated email programme supporting our Halfords Motoring Club members and all our non-members. The programme extends beyond email into web personalisation, social, SMS and direct mail to enable a true omnichannel approach. This role is responsible for developing and optimising the programme using targeting and personalisation techniques, ensuring customer engagement and LTV is maximised. |
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Finance Analyst - Retail Operations
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Redditch
Worcestershire
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Regional Equipment Manager (South)
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Croydon
Croydon, South East London, South London, South West London, United Kingdom
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Digital Merchandising Manager
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Redditch
Worcestershire, United Kingdom
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Cycles Support Specialist - 2WS Contact Centre
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Redditch
Worcestershire
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National Accounts Manager - Fleet & Tyres
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Redditch
Worcestershire
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Senior Finance Business Partner - Marketing
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Redditch
Worcestershire
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Employee Relations Advisor
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Redditch
Worcestershire
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Senior Data Analyst - Supply Chain
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Redditch
Worcestershire, United Kingdom
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Senior Business Analyst
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Redditch
Worcestershire
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Information Security Architect
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Redditch
Worcestershire
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Digital Merchandising Executive - Retail
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Redditch
Worcestershire, United Kingdom
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Junior Digital Copywriter
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Redditch
Worcestershire, United Kingdom
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Creative and Content Executive
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Redditch
Worcestershire, United Kingdom
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