Senior Parking Administration Officer

Permanent Full Time

Band 6 - $94,850.87 + Super + RDO (pro rata)

Yarra City Council’s Parking and Compliance branch currently has an opportunity for a dynamic and energetic person to provide leadership and maintain and provide direction to the team in relation to infringement reviews, prosecution matters and parking permits conducted by the Yarra City Council.

This role will report to the Team Leader of Parking Administration.

The key responsibilities include:

• Review, develop and improve policies and procedures to ensure the Parking Administration area operates efficiently and effectively, in line with Council guidelines.
• Develop and support team members by coaching, motivating, and mentoring them to enhance their knowledge, decision-making, and focus on achieving positive outcomes in the internal review process.
• Provide guidance and support to the team in handling tasks such as internal reviews, permits, and general business activities. Prepare and assist with gathering and reporting statistical information as needed.
• Communicate effectively and provide accurate information to management and stakeholders in a manner that promotes the image and reputation of the City of Yarra.
• Attend to general and issue-specific customer complaints/enquiries as the need arises, by telephone or in writing and initiate and record appropriate details of the matter on the Complaints form with the action taken or required to resolve the issue.
• Consult with the Team Leader Parking Administration to ensure that the Unit responds to internal reviews in a comprehensive and professional manner, consistent with Council policies, and within the Unit KPI.
• Provide support to Team Leader as required.
• Act as Team Leader when required.
• Action and resolve higher profile reviews and complaints with assistance from management. 

Yarra city council is progressive organisation. We pride ourselves on inclusive culture and development of staff. We aim to continually improve service to the community.

For further information see the position description or contact Darren Borg, Coordinator Administration and Prosecutions via Darren.Borg@yarracity.vic.gov.au or 9205 5555.

 103626 - Senior Parking Administration Officer - Position Description (February 2025).pdf

Applications close on Tuesday 15 April at 11.55pm.

In your application, please include/attach your Resume and 1-page Cover Letter. In your Cover Letter, provide a brief overview addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all.

This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.

We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.