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Service Desk Team Lead
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UMass Amherst
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| The Service Desk Team Lead is responsible for managing the delivery of high-quality technical support to the UMass Amherst community, including students, faculty, and staff. This includes monitoring performance across multiple support channels (in-person, phone, email, web, and chat), ensuring accurate documentation in the Service Desk ticketing system, and guiding staff in the use of sound judgment when analyzing and resolving IT account and technology-related issues. The supervisor provides coaching and feedback, supports professional development, ensures adherence to service standards, and facilitates appropriate escalation and referral processes. Additionally, the supervisor collaborates with other IT units to improve service delivery and contributes to continuous improvement initiatives. |
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Service Desk Team Lead
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UMass Amherst
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| The Service Desk Team Lead is responsible for managing the delivery of high-quality technical support to the UMass Amherst community, including students, faculty, and staff. This includes monitoring performance across multiple support channels (in-person, phone, email, web, and chat), ensuring accurate documentation in the Service Desk ticketing system, and guiding staff in the use of sound judgment when analyzing and resolving IT account and technology-related issues. The supervisor provides coaching and feedback, supports professional development, ensures adherence to service standards, and facilitates appropriate escalation and referral processes. Additionally, the supervisor collaborates with other IT units to improve service delivery and contributes to continuous improvement initiatives. |
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Assistant Director of Employer Engagement & Operations
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UMass Amherst
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| The Assistant Director of Employer Engagement and Operations connects students to valuable career opportunities by coordinating campus-wide employer engagement and recruitment activities. Reporting to the Director of Employer Engagement and in collaboration with the Associate Director of High Impact Practices, the Assistant Director of Employer Engagement and Operations executes a multi-year comprehensive strategic plan for effective employer relationships that provide critical capacity in building and sustaining employer relationships across the full range of student recruitment efforts, such as career fairs, on-campus interviews, networking, communicating job and internship opportunities, and other recruitment events. |
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Audiology Lecturer
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UMass Amherst
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| The School of Public Health and Health Sciences at the University of Massachusetts Amherst (httr1://www.umass.edu/sphhs) is seeking applicants for a full-time, non-tenure track lecturer position (9-month appointment) in the Department of Speech, Language, and Hearing Sciences to teach in the area of Audiology. Opportunities exist for summer teaching, which would be compensated for in accordance with the collective bargaining agreement. The initial appointment period is two years with the possibility of renewal. |
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Electrician I
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UMass Amherst
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| The Electrician I installs, maintains, operates, repairs and/or initiates repairs on building systems such as; electric, electronic, electro-mechanical controls, card access/security, fire alarm, communication equipment and their related devices and performs other related work as required, including but not limited to, repairs and/or initiates repairs on building systems such as; control systems, heating and ventilation (HVAC) systems, cooling towers, pumps and related equipment. Employing the use and need of specialized testing and monitoring, diagnostic equipment; works synchronously with Control Technicians/trade personnel maintaining the building systems integrity, exercises functional supervision of other employees of lower grade performing related repair and maintenance activities. |