Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

The Manager, Research Fulfillment & Projects, is responsible for leading a team that executes critical research operations processes, ensuring high-quality data collection, reporting, and work stream efficiency. This role oversees project intake and distribution, manages team workloads, ensures accuracy and adherence to timelines, and drives process improvements in survey programming, sample deployment, data processing, and reporting. The ideal candidate has a strong background in research operations oversight, thrives in a fast-paced environment, and is adept at prioritizing and streamlining multiple simultaneous requests.

MAJOR RESPONSIBILITIES:

• Team & Workflow Management
  • Oversee a team of direct reports, assigning incoming requests and balancing workloads to ensure efficient execution.
  • Enforce team accountability to deadlines, quality standards, and process adherence.
  • Monitor individual and team performance in speed, efficiency, accuracy, and complexity of assigned tasks.
  • Embrace and imbue team values of accuracy, efficiency, reliability, seamlessness, service, and technical mastery.
• Operational Oversight & Quality Assurance
  • Conduct high-level reviews of team outputs to ensure accuracy and adherence to best practices.
  • Identify workflow inefficiencies and implement improvements in project intake, task execution, and cross-team collaboration.
  • Work with senior team members to ensure effective knowledge sharing and technical upskilling across the team.
• Stakeholder & Cross-Functional Liaison
  • Act as the primary liaison with the Research Insights team, managing intake and communication to ensure seamless service.
  • Collaborate with the Data Integration & Dev teams to optimize processes and drive automation where possible.
  • Provide input on the refinement of standardized templates and research processes based on operational feedback.
• Training & Development
  • Facilitate ongoing training by coordinating knowledge-sharing sessions from senior specialists and technical experts.
  • Support junior staff in developing their expertise in research tools and quality assurance.
• Process Innovation & Tool Optimization
  • Lead initiatives to enhance operational efficiencies, leveraging project management tools and workflow optimizations.
  • Advise and implement new methodologies or software that improve team output and accuracy.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelor’s degree in business, marketing, market research, analytics, data management, or a related field.
• Certifications in PMP, Market Research Project Management is a plus.

EXPERIENCE:

• 5+ years of experience leading teams in an operational oversight role (e.g., Operations Manager, Traffic/Production Manager, or Analytics Project Manager, etc.) is required.
• Experience in consumer research, marketing, business analytics, data management, or a related field is preferred.
• Candidates with equivalent combination of education and experience will be considered.

ADDITIONAL INFORMATION:

• Proven ability to manage high-volume, fast-paced workflow operations with strong organizational skills.
• Strong leadership skills with experience mentoring, developing, and managing teams.
• Exceptional attention to detail and experience reinforcing quality control processes.
• Ability to coordinate and communicate effectively across teams.
• At minimum, a notional understanding of survey programming, data processing, general research workflows and common tools / platforms (e.g., Qualtrics, DisplayR, SPSS, Excel, PowerPoint).
• Familiarity with interpreting data in a business context, statistics fundamentals.

Your talent, skills and experience will be rewarded with a competitive compensation package.

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