Primary Responsibilities: 

• Represent Residence Life and Housing by serving as a first point of contact for parents, students, and members of the University community (phone/in-person) to effectively answer questions, address concerns, or route them to personnel who can assist.  

• Answer incoming phone calls and help manage main phone lines. 

• Assist students and parents in obtaining accurate information from appropriate staff members within and outside of the department. 

• Provide excellent customer service to all students and parents in a friendly, service-oriented, and professional manner. When responding to questions, you must display good judgement, confidentiality, and consideration of student needs and University policies. 

• Access the Housing Administration system to answer questions about student housing applications, room assignments, billing and more. 

• Develop accurate and detailed summaries of student and parent issues and send concerns to the appropriate personnel within and outside of the department for response or problem resolution.  

• Initiate problem-solving steps to concerns commonly expressed by students and parents. 

• Asist with various projects and office tasks as needed. 

Hiring Qualifications:   

• Excellent oral communication skills required. 

• Prior customer service experience preferred. 

• Summer and Winter session schedule availability preferred. 

• Must maintain a cumulative and semester grade point average of 2.5 or higher. 

• Must be enrolled as a full-time student (12 credits) for fall/spring semesters (unless an exception has been approved for a reduced course load). 

Physical Requirements: 

• Position regularly requires sitting at a desk and working on a computer or answering a phone for extended periods. 

• Position occasionally requires standing and walking around the office/campus as well as bending, kneeling, and lifting/carrying/pushing/pulling up to 30 pounds with or without assistance.  

Hiring Timeline

Application Review: March 12th - April 3rd

Interviews: April 6th - April 17th

Offers Extended: April 10th - April 24th 

*Please note that dates are subject to change depending on the needs of the department.

Applicants must be undergraduate students at the University of Delaware. Work study eligibility can be found here. Applicants who are not enrolled as undergraduate students at the University will not be considered for this position. Employment Limitations and Exceptions