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Program Manager

Apply now Job no: 499899
Work type: Exempt Staff Full-time
Location: Bethlehem
Categories: Higher Education Administration

Responsible for organizing and managing program activities and logistics in support of Institute program operations, including but not limited to the Iacocca Global Village and other custom programs as designated. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.

1. Program operations organization and management for Iacocca Global Village program Supporting Activities
*Iacocca Global Village program operations preparation and implementation
*Organize and implement program plan, given direction from Institute director and program director, including scheduling, confirmation and organization of curricular activities (workshops, facilitators, projects, site visits) and residence life programs (recreational and social)
*Communicate with prospective program participants, project clients, facilitators and vendors *Work in conjunction with the program coordinator and temporary operational staff, with oversight of Institute director
*Coordinate project client team and project mentor process throughout the planning period and during the program
*Schedule and manage logistics, space needs, transportation and housing for facilitators, workshops, site visits, trips and other activities
*Coordinate program schedules and materials and manage implementation across operational staff
*Train and supervise residence life and admin summer staff
*Maintain participant records, payroll records and processes
*Maintain best business practices for participant and staff based on University policies and procedures
*Administer post-program debriefs, evaluation and documentation as assigned
*Manage expenses to program budget
*Account for all program expenses, run reports, process payments and invoices
*Adhere and administer accounting practices and policies and practices with the Controller's, under guidance of Institute leadership
*Deliver to program budget, communicating updates, issues, proposed changes to Institute Director in a timely manner for guidance and approval as necessary
*During the program, oversee temporary residence life; guide and mentor staff
*Maintain and enforce policies and procedures and safety practices
*Serve as first-line contact for emergency response and communications, together with Institute Director
*Plan, organize and supervise group trips to NYC and Washington DC
*Manage post program processes, procedures and documentation
*Develop future-year program operational plans, with guidance from Institute director and program staff
*Identify and evaluate operational and cost implications of potential changes; generate and propose ideas for operational improvements; other responsibilities as assigned

2. Program operations organization, management and/or support of other Iacocca Institute core or custom programs, as assigned
*When assigned, serve as program staff in either primary or secondary operations role for other Iacocca programs
*Specific duties as assigned, subject to capacity available and priority of needs
*Assist program director with coordination of schedule and day-to-day operational needs
*Act as organizer or supervisor for site visits and/or trips
*Assist in dorm to support mentor staff and assist with participant issues
*Administer post-program debriefs, evaluation and documentation as assigned

3. Participation in new program or initiative proposals or pilots
*Participate in Institute team activities in support of new program proposal or pilot efforts
*Develop and contribute operational plan options and cost estimates
*Collect and maintain information and contacts relevant to planning events, trips and other program activities that may be useful in program design and/or proposal efforts

4. Organization and management of operational teams
*Together with Institute director, determine most effective organization of operational staff and resources across Iacocca Global Village and other University and professional programs, including custom programs and initiatives
*Support most effective Institute use of EventsAir software and other platforms both within and across programs
*Identify and evaluate solutions to improve effective operations processes and cost efficiency of operations both within and across programs
*Collect and analyze operational performance data and metrics
*Develop and institute standard operating procedures for Iacocca Global Village and other programs

Grade: 8 - 40

Position Number: S80580

Special Considerations

The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor.

This position is funded by soft dollars; there is no severance associated with this position

This position has contact with minors

This position is responsible for driving university-owned vehicles as a routine function, therefore a valid Driver’s License and a good driving record is required


Bachelor's Degree or equivalent combination of education and experience; Master's degree preferred

Three to five years related work experience

Supervisory experience preferred

Experience with program and/or project management, working with operational teams, managing activities to budget, coordinating with faculty, services and outside vendors

Experience working with event or conference planning software and apps

Excellent communication, interpersonal skills and a high level of customer service required

Excellent organizational skills, time management and sound judgment

Proven ability to manage multiple tasks simultaneously and a high degree of initiative for bringing tasks to completion

Solid analytical, decision making and problem-solving skills, with strong attention to detail

Ability to build, foster and maintain positive professional relationships

Excellent computer skills with experience using word processing, spreadsheet, database and presentation software

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

Because of increasing COVID case counts in the region and new information about the characteristics of the Delta variant, all Lehigh faculty and staff will be required to be fully vaccinated unless they receive an approved medical or religious exemption from the requirement.

Only complete applications will be considered therefore please complete the application in its entirety.  Once the posting is removed from the website applications may no longer be allowed to be completed.

Advertised: Eastern Daylight Time
Applications close:

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