poster image

Explore Careers

Carret icon

Student Employment: Technology Support Assistant - Fall 2024

Apply now Job no: 495893
Work type: Student Employment
Campus: Mount Carmel - Hamden, CT
Categories: Federal Work-Study

Job Title: Technology Support Assistant
Department: Information Services
Student Employment Type: Federal Work Study
Responsibilities:
  • Deliver technical service and support to customers in person and over the phone
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Follow standard processes and procedures
  • Research required information using available resources (internal Knowledge Base, manufactures websites, etc.)
  • Accurately process and record all transactions using issue tracking software
  • Ensure public printers have adequate supply levels and report issues where appropriate
  • Performing diagnosis of issues, followed by guided solutions
  • Verifying proper hardware and software set up
  • Respond to Classroom Support Requests
  • Support Audio/Visual Requests on campus
  • Report to assigned post outside of Tech Center if necessary
Qualifications:
  • Be energetic and have a positive, professional attitude and appearance
  • Be reliable, punctual, and dependable
  • Be customer service oriented
  • Be able to communicate technical solutions clearly
  • Possess proper phone etiquette
  • Be able to listen effectively
  •  
  • Be willing to learn new and emerging technologies
  • Have some knowledge of commonly used software applications and operating systems (Microsoft Office, Adobe products, web browsers, and all Windows and Mac operating systems)
  • Have some knowledge of popular mobile platforms (iOS, Android, and Windows)
  • Have some knowledge of computer hardware and peripherals (mouse, keyboard, printers, monitors hard drives, memory, etc.)
  • Be able to follow detailed instructions
  • Patience
Hours of Position:
  • 5 to 15 hours per week 
Required Documents for Application:
  • Application
  • Resume
Instructions to Applicants: Click Apply at the top of the page. Complete the required application.

Note to Faculty/Staff Applicants Only: If a final candidate is a current or previous Quinnipiac employee, the hiring manager must obtain a reference check from the candidate’s current or former manager before making an offer of employment. If the candidate's current or most-recent Quinnipiac supervisor is unavailable, the hiring manager should contact Talent Acquisition for assistance in determining the appropriate alternate contact:

Advertised: Eastern Daylight Time
Applications close:

Back to search results Apply now

Already Applied?

Complete your application, submit your application, or view the status of an application.

Login

Refine Search

Work type

Campus

Categories