Student Employment: Technology Support Assistant - Fall 2024
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Job no: 495893
Work type: Student Employment
Campus: Mount Carmel - Hamden, CT
Categories: Federal Work-Study
| Job Title: |
Technology Support Assistant |
| Department: |
Information Services |
| Student Employment Type: |
Federal Work Study |
| Responsibilities: |
- Deliver technical service and support to customers in person and over the phone
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Follow standard processes and procedures
- Research required information using available resources (internal Knowledge Base, manufactures websites, etc.)
- Accurately process and record all transactions using issue tracking software
- Ensure public printers have adequate supply levels and report issues where appropriate
- Performing diagnosis of issues, followed by guided solutions
- Verifying proper hardware and software set up
- Respond to Classroom Support Requests
- Support Audio/Visual Requests on campus
- Report to assigned post outside of Tech Center if necessary
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| Qualifications: |
- Be energetic and have a positive, professional attitude and appearance
- Be reliable, punctual, and dependable
- Be customer service oriented
- Be able to communicate technical solutions clearly
- Possess proper phone etiquette
- Be able to listen effectively
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- Be willing to learn new and emerging technologies
- Have some knowledge of commonly used software applications and operating systems (Microsoft Office, Adobe products, web browsers, and all Windows and Mac operating systems)
- Have some knowledge of popular mobile platforms (iOS, Android, and Windows)
- Have some knowledge of computer hardware and peripherals (mouse, keyboard, printers, monitors hard drives, memory, etc.)
- Be able to follow detailed instructions
- Patience
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| Hours of Position: |
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| Required Documents for Application: |
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| Instructions to Applicants: |
Click Apply at the top of the page. Complete the required application. |
Note to Faculty/Staff Applicants Only:
If a final candidate is a current or previous Quinnipiac employee, the hiring manager must obtain a reference check from the candidate’s current or former manager before making an offer of employment. If the candidate's current or most-recent Quinnipiac supervisor is unavailable, the hiring manager should contact Talent Acquisition for assistance in determining the appropriate alternate contact:
Advertised: Eastern Daylight Time
Applications close:
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