CLASSIFICATION TITLE: Police Dispatcher I - Intermittent
UNION CODE: R07
TEMPORARY END DATE: This position is temporary and ends on or before December 31, 2023. Any continuation beyond December 31, 2023, is contingent upon satisfactory performance and available funding.
FT/PT: Hourly intermittent
PAY PLAN: 12-month
ANTICIPATED HIRING RANGE: $19.26 - $25.00
- However, offer amount will be commensurate with candidate’s experience, education, skills, and training.
CSU CLASSIFICATION SALARY RANGE: $19.26 - $34.58
PAY BASIS: Hourly
CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants
SPECIAL INSTRUCTIONS TO APPLICANT: This recruitment creates a pool of qualified applicants to be contacted as needed.
FOR PRIORITY CONSIDERATION, applications must be received by October 21, 2022; however, the position will remain open until filled.
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy [calstate.policystat.com] and questions may be sent to email@example.com.
POSITION PURPOSE: The CSUB University Police Department is dedicated to ensuring the safest possible environment for our students, faculty, staff, and visitors. The University Police Department is a full-service law enforcement agency that is available 24 hours a day, 7 days a week. The University Police Department investigates crimes that occur on campus and assists other local law enforcement agencies.
Under general supervision of the Assistant Vice President and Chief of Police, the Police Dispatcher I is responsible for acting as the first point of contact to the public in maintaining effective and efficient communication between the campus law enforcement headquarters, the public, Police Officers in the field, other college or university departments and personnel, and outside emergency and law enforcement agencies. The position may require working various shifts including days, afternoons, and nights on an assigned and as-needed basis for emergency shift coverage and/or special events.
DUTIES & RESPONSIBILITIES:
- Perform standard dispatch communications.
- Responsible for providing excellent customer service and responding professionally, courteously, and empathetically to persons in various states of mind through answering and screening incoming calls to the police department, which involves conversing with crime victims, witnesses, and members of the public to elicit and record pertinent information.
- Operate police department and other emergency communications equipment, such as radio transceivers, CLETS terminals, telephones, silent alarms, and emergency signaling devices, to dispatch officers to calls for service, critical incidents, and emergencies.
- Using regular judgement and discretion, evaluate information received and determine appropriate action to take following campus, state, and federal laws, policies, and procedures.
- Act as liaison with other law enforcement/public safety dispatchers to coordinator response of outside agencies as necessary.
- Notify command staff members and other campus administrators as directed during critical incidents.
Documentation & Record Keeping
- Utilizing dispatch and law enforcement systems and databases (both computerized and manual), enter and retrieve data for police reports, activity logs and criminal information.
- Process, distribute, and file reports.
- Maintain complaint, arrest, radio message, and general station activity logs.
- Research and retrieve information as needed.
- Update department warrant and due diligence information, file police reports, prepare arrest folders, and maintain criminal history files.
Public Safety Support
- Provide support to other public safety and community service functions including parking and access services, maintaining records, monitoring security and fire alarm systems, monitoring building access and assisting campus visitors.
EDUCATION & EXPERIENCE – Requires a High School Diploma or GED and one (1) year of experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten (10) years.
LICENSES, CERTIFICATES, CREDENTIALS:
- Peace Officer Standards and Training (P.O.S.T.) Dispatcher Course certificate issued from the State of California Department of Justice (upload to “Licenses/Certifications/Other
- POST Dispatcher Basic Certificate issued from the State of California Department of Justice (upload to “Licenses/Certifications/Other” if previously obtained) or be able to successfully obtain within one year from hire. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Basic Certificate may also be required to pass a written test related to essential dispatching skills.
- Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.
SKILLS, KNOWLEDGE & ABILITIES (SKA’s) –
- Regular and reliable attendance is required.
- Ability to multi-task by receiving information from different sources, evaluate information and properly dispatch resources.
- Ability to work in high stress situations.
- Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
- Ability to effectively converse using police radio systems.
- Working knowledge of public safety-related agencies and the respective communication protocols.
- Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
- Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations.
- Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
- Ability to accurately interpret written policies, follow oral and written instructions, and transfer information.
- Ability to provide clear and concise verbal directions quickly and accurately.
- Ability to present and summarize information in a variety of written formats, using clear and concise language.
- Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
- Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
- Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
- Excellent communication skills: ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
- Thorough knowledge of English grammar, spelling, and punctuation.
- Ability to interpret, communicate and apply policies and procedures.
- Demonstrated ability to maintain a high degree of confidentiality.
- Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
- Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
- Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures.
- Experience with CAD systems with focus on Sunridge RIMS.
- Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.
ENVIRONMENTAL FACTORS: N/A
SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.
CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees.
BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.
MANDATED REPORTER: General: The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.
GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.
EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.