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CLASSIFICATION TITLE: Dispatcher I

UNION CODE: R07

FT/PT: Full-time   

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Step 1 $4,611 - Step 5 $4,991

• However, offer amount will be commensurate with candidate’s experience, education, skills, and training.

CSU CLASSIFICATION SALARY RANGE: Step 1 $4,611 – Step 20 $6,718

PAY BASIS: Monthly  

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 15 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

POSITION PURPOSE: The CSUB University Police Department is dedicated to ensuring the safest possible environment for our students, faculty, staff, and visitors. The University Police Department is a full-service law enforcement agency that is available 24 hours a day, 7 days a week. The University Police Department investigates crimes that occur on campus and assists other local law enforcement agencies.

Under the general supervision of the Assistant Vice President and Chief of Police, the Police Dispatcher I serves as the primary point of contact for incoming emergency and non-emergency communications. The incumbent maintains effective and efficient communications between the University Police Department, police officers in the field, the campus community, and outside emergency response and law enforcement agencies. The incumbent receives, evaluates, prioritizes, and relays information; dispatches officers to calls for service; maintains police records and communications logs; and provides operational support for public safety functions. The position may be assigned to work day, swing, or night shifts, including weekends, holidays, special events, and emergency staffing assignments, as needed.

DUTIES & RESPONSIBILITIES:

Dispatch Communications  

• Receive, screen, prioritize, and dispatch emergency and non-emergency calls for service in accordance with established laws, policies, procedures, and departmental protocols.
• Provide professional, courteous, and empathetic customer service while communicating with crime victims, witnesses, members of the campus community, and the public to obtain, evaluate, and accurately document pertinent information.
• Operate police and emergency communications equipment, including radio transceivers, CLETS terminals, telephones, silent alarms, emergency notification systems, and related communications technology to dispatch officers and coordinate responses to calls for service, critical incidents, and emergencies.
• Exercise sound judgment and discretion in evaluating incoming information, determining the appropriate response, and relaying accurate and timely information to officers and emergency personnel.
• Maintain effective communications and coordinate responses with outside law enforcement, fire, emergency medical, and other public safety agencies, as appropriate.
• Notify command staff and designated campus administrators of critical incidents in accordance with established departmental procedures.

Documentation & Record Keeping

• Utilize computerized dispatch and law enforcement information systems and databases to enter, update, retrieve, and maintain police reports, activity logs, criminal justice information, and related records.
• Process, distribute, file, and maintain police reports and other departmental records in accordance with applicable laws, regulations, and departmental procedures.
• Maintain complaint, arrest, radio communications, and general station activity logs, ensuring the accuracy and completeness of records.
• Research, retrieve, and provide information from dispatch and law enforcement systems to support departmental operations.
• Update warrant and due diligence information, prepare arrest folders, and maintain criminal history and related law enforcement files.

Public Safety Support

• Provide operational support for public safety and community service functions, including parking and access services, records maintenance, monitoring security and fire alarm systems, monitoring building access, assisting campus visitors, and supporting vehicle checkout and related departmental services.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – High School Diploma or equivalent and one (1) year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years.

LICENSES – Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.

SKILLS, KNOWLEDGE & ABILITIES (SKA’s) –

• Regular and reliable attendance is required.
• Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
• Ability to multi-task by receiving information from different sources, evaluate information and properly dispatch resources.
• Ability to work in high stress situations.
• Working knowledge of legal codes, requirements, procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
• Ability to effectively converse using police radio systems.
• Working knowledge of public safety-related agencies and the respective communication protocols.
• Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
• Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations.
• Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
• Ability to accurately interpret written policies, follow oral and written instructions, and transfer information.
• Ability to provide clear and concise verbal directions quickly and accurately.
• Ability to present and summarize information in a variety of written formats, using clear and concise language.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work overtime, occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

• P.O.S.T. Dispatcher Course Certificate prior to hire.
• California P.O.S.T. Public Safety Dispatcher Basic Certificate.
• Experience with CAD systems with focus on Sunridge RIMS.
• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

ENVIRONMENTAL FACTORS: N/A

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last seven years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

CAMPUS SECURITY AUTHORITY (CSA): This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

The California State University (“CSU”), including California State University, Bakersfield is committed to an inclusive and equitable community that values diversity and fosters mutual respect.  All students and employees have the right to participate fully in CSU programs, activities, admission, and employment free from discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking and retaliation. The CSU Nondiscrimination Policy prohibits discrimination and harassment based on any protected status, sexual harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, prohibited consensual relationships, and retaliation.

Campus contact for our Nondiscrimination policy is Allan Williams, Associate Vice President of Civil Rights & Compliance, (661) 654-2713.