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Director of Residential Student Experience

Apply now Job no: 505204
Work type: Management (MPP)
Location: San Luis Obispo
Categories: MPP, At-Will, Full Time, Student Services
Position Description

Job Summary

University Housing is looking for a Director of Residential Student Experience (RSE). Under the general direction of the Senior Director of University Housing, the Director of RSE is responsible for the innovative, strategic and overall management and leadership of the RSE unit. This includes personnel, operations, budget, strategic input and analysis, and program direction and development.  It involves the overall management of comprehensive residential life program that houses approximately 8,200 on-campus students, providing strategic leadership in support of the mission of the university, division, and department. 

Department Summary

Within the division of Student Affairs, the University Housing department consists of Facilities Operations, Housing Administration, Custodial Operations, Diversity and Inclusion, and Residential Student Experience sharing the overall responsibility for serving the on-campus housing program for over 8,200 residents.  This includes 4,800 students living in residence halls, 3,400 students in the Cerro Vista and Poly Canyon Village Apartments; 35 students in the Cal Poly Lofts downtown; and a summer conference program, housing approximately 16,000 guests annually. The University Housing department consists of approximately 200 full-time staff, up to 50 part-time staff and 430 student employees with an overall annual departmental operating budget of over $71 million.

Key Qualifications

  • Demonstrated skill and extensive knowledge of residence life and related programming.
  • Comprehensive knowledge of effective human resources management practices and supervisory skills, including motivation, training, professional development, conflict resolution, and progressive discipline.
  • Understanding and practical application of program development, training, and coordination skills. Ability to research, plan, evaluate and implement student programs and services.
  • Demonstrated skill in extracting, interpreting and compiling qualitative and quantitative data for a variety of audiences, and effectively communicate results of analyses. 
  • Excellent customer service experience, including ability to represent University Housing in a professional and conscientious manner.

Education and Experience

Bachelor’s degree in Student Affairs, Higher Education, Counseling or a related field and at least eight (8) years of progressively responsible professional student services work, with a minimum of three (3) years of full-time live-in housing administration experience.


Salary commensurate with the background and experience of the individual selected.

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles.

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.  

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Poly is an affirmative action/equal opportunity employer. 

Supplemental Information

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).

Positions are posted for a minimum of 14 calendar days.

Advertised: Pacific Daylight Time
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