Job Summary

Under the general direction of the Executive Director of Customer and Business Services, the Lead Business Services Coordinator operates independently providing a full scope of administrative business support for the campus community and the FMD organization along with assisting Customer Service Coordinators with training and direction. Utilizing excellent business skills, this position serves as a member of Customer and Business Services department and is responsible for helping with recruitments, professional development, employee retention, and general employee support along with departmental and project financial support.

Department Summary

Facilities Management and Development (FMD), a unit within the Administration and Finance Division (A&F), is responsible for the planning, design, construction, operations, maintenance, and repair of university facilities, grounds, and infrastructure. FMD consists of four critical and interdependent support departments, including Customer & Business Services; Facilities Planning & Capital Projects; Energy, Utilities, & Sustainability; and Facilities Operations. In support of the Cal Poly mission, the FMD department is committed to sustainability, responsible stewardship of natural resources, and promoting an inclusive culture that values individual and organizational integrity, civility, equity, and diversity.

Key Qualifications

• Assist with the recruitment process including setting up recruitments in the campus-wide recruitment software, scheduling with candidates and search committees, routing requisitions for approvals, and maintaining a department-wide recruitment tracker.
• Assist with onboarding scheduling, trainings, and obtaining tools to help the new employees start off successfully. Assist with hiring and onboarding student employees.
• Assist with researching professional development with managers and training programs to help customize and enhance employee skills and development. This includes working with EH&S to find the preferred courses.
• Work with the Chancellor’s Office to track FMD professional development, including Instructor Lead Training and tracking.
• Provide mentoring and training to all Coordinators and student assistants.  This includes data entry, purchase/invoice processing coordination, travel support, calendaring, and work documentation.
• Provide financial support to the department with invoice processing; purchase requisition and order processing; training and supporting travel requests; and assisting with data analytics.
• Assist with monthly department-wide finances including specific fund management.  This includes working with management on the health of their units and assisting them with their forecast.  This could include assisting in closing out purchase order and staffing cost management.

Education and Experience

• High school diploma or its equivalent. Type 45 wpm. Five years of general office support or technical experience. (Training at a vocational school or full-time college education may be substituted for two years of the required experience on the basis of one year of college education for 6 months of experience).

Salary and Benefits

Anticipated Hiring Range: $50,962 - $66,534 per year

Classification Range: $48,696 - $79,836 per year

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu.

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. 

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).

Positions are posted for a minimum of 14 calendar days.