Job Summary

Under the general supervision of the Clinical Services Director, this position is an essential role in coordinating a wide range of administrative activities and duties for the department. This position serves as a primary point of contact for Campus Health & Wellbeing and will be responsible for assisting with departmental training, interpretation of policies and procedures, data entry and tracking, coordination, and facilitation of Health Services scheduling, provides reports and tracking for Health Services, and general office duties.

This position will also provide excellent customer service to students, parents and supporters, staff, campus officials, visiting guests, and the general public and serve as a primary point of contact for Campus Health & Wellbeing. Specifically, this position utilizes the department’s electronic health records system for client scheduling, serves as a primary point of contact for the Health Services department, evaluates and improves office procedures, assists in inventory management of physical assets for Campus Health & Wellbeing, coordinates with the department and campus to procure supplies and equipment needs, identifies improvements for work flow, and provides a variety of administrative support for the directors and professional staff as appropriate for their assigned department.

This position is also responsible for general administrative support within Campus Health & Wellbeing, which requires a high degree of confidentiality.

Department Summary

The purpose of Campus Health & Wellbeing is to help students achieve and maintain academic success and lifelong health and wellbeing by providing timely and appropriate primary and acute health care, disease and injury prevention education, professional mental health, outreach, educational services and campus consultations.

Required Skills, Knowledge, and Abilities

1. Ability to use tact, diplomacy, and compassion to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
2. Ability to independently handle multiple work priorities and projects.
3. Thorough knowledge of office methods, procedures, and practices.
4. Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.
5. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of high-level and sensitive interpersonal situations and to respond appropriately to conflicts and problems.

Education and Experience

• High school diploma or its equivalent. Type 45 wpm.  Four years of general office support experience. (Training at a vocational school or full-time college education may be substituted for two years of the required experience on the basis of one year of college education for 6 months of experience.)

Salary and Benefits

Anticipated Hiring Range: $46,376 - $56,624 Per Year

Classification Range: $46,368 - $72,864 Per Yer

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu.

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. 

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).

Positions are posted for a minimum of 14 calendar days.