Student Administration Building

Current Opportunities

Credential Analyst - Credential Analyst I

Apply now Job no: 517055
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time


Salary and Benefits

Salary Range: $3,906.00/month to $5,544.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,906.00/month to $4,500.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU).  Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


About the Position

 The College of Education and Allied Studies (CEAS) comprises five unique departments. The Office of the Associate Dean is responsible for the supervising personnel, budget, and office functions of the Credential Student Service Center (CSSC). The CSSC provides services to all programs leading to a credential issued by the State of California. The CSSC is the direct link to the California Commission on Teacher Credentialing (CTC). The CSSC provides support to CSUEB departments with credential programs and serves the general public regarding information on certification policies and procedures. The office advises students about credential requirements; maintains accurate data on enrollments and student progress; certifies readiness for field experience; and processes all materials related to the application for a credential.

The purpose of the position of Credential Analyst I is to maintain continuous oversight of candidate files; interpret laws and regulations for candidates, faculty, staff, and the general public; provide accurate advice to candidates related to completion of credential programs; make classroom presentations to candidates finishing the program; provide candidates and team leaders with quarterly updates of candidate progress; and issue documents to potential employers verifying program completion.


Credential Evaluation
Maintain continuous oversight of candidate files, including transcripts and other documents required by each credential program.
Accurately interpret and apply state, university and program requirements for each credential program to assess documented candidate qualifications.
Quickly and accurately inform candidates when documents are incomplete, inaccurate, or missing; determine and correctly record transfer credits to be granted toward credentials in relationship to degrees, unit values and grading systems from programs outside the University.

Interpret laws and regulations to advise candidates regarding coursework necessary to meet California credentialing requirements.
Conduct in-service workshops for candidates who have completed the program.
Advise out-of-state and out-of-country trained candidates on procedures to obtain initial California credentials.
Provide on-call advice to credential holders of renewal processes and requirements.

Classroom Presentations
Meet with each group of completing students to assist in the actual application process and review requirements for added authorizations, supplementary authorizations, examinations, and emphasis areas.
Inform candidates regarding any pending regulatory changes.

Issue verification of program completion to candidates, school districts, and county offices of education, providing a basis for employment to our teachers.

Required Qualifications

Ability to understand and use data management software systems used for the Credential Student Service Center.

Ability to work effectively with students, faculty and staff seeking assistance and information.

Ability to use computer applications such as MS Word, Excel, PowerPoint, and internet search tools.

Ability to use CSU East Bay computer-based tools related to position responsibilities.

Ability to understand CTC and CAEP accreditation policies and procedures.

Ability to understand all College and University policies and procedures.

Ability to compose and appropriately format correspondence and reports.

Ability to maintain confidentiality and appropriately handle sensitive matters.

Ability to work independently, establish priorities, and complete tasks and projects with supervisor guidance.

Excellent communication skills both written and verbal.

Ability to maintain healthy professional relationships, which includes mutual respect and a desire to participate with others as a team.

Minimum Qualifications

Equivalent to one year of experience evaluating academic qualifications of applicants for public school credentials, certificates or permits


Equivalent to two years of experience processing academic records to determine eligibility for admissions or degrees. One year of college level education (full-time equivalent) may be equated for up to one year of the academic record processing experience


Equivalent to two years of experience performing technical, clerical or secretarial duties involving formulation, revision or interpretation of academic requirements or courses. One year of college level education (full-time equivalent) may be equated for up to one year of the technical, clerical or secretarial experience.


Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.


EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

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