Student Administration Building

Current Opportunities

Associate Director of Residence Life - Administrator II

Apply now Job no: 519438
Work type: Management (MPP), Staff
Location: East Bay
Categories: MPP, Administrative, At-Will

Salary and Benefits

The salary range will be from $90,000 - $100,000 per year.

This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President.

The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans.

The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement.

The CSU has 14 paid holidays and the position earns 24 days of vacation and 12 days of sick leave per year.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Performs duties under limited supervision by the Director, University Housing and Commercial Services, and works independently to lead the residential life program within the department.  In conjunction with the Director, and the Assistant Director of Residence Life this position oversees the on-campus community, which is currently comprised of 3 residential communities that house approximately 1,450 residents. The Associate Director of Residential Life oversees the university housing Residential Life program and is responsible for the general supervision and coordination of activities, curriculum, programming, personnel, and budgeting for the residential program, as well as the coordination of functions that have a direct impact on the residential program.

The Associate Director has full responsibility for the overall development and management of a comprehensive Residential Life Program for students residing in on-campus housing facilities.  The program currently includes the operation of 3 residential communities housing approximately 1,450 residents.  The Associate Director is responsible for an operating budget of approximately $1,200,000, up to 8 full-time professionals (Unit 4/APC), and approximately 65 student staff.  The Associate Director is responsible for anticipating future housing trends and accommodating those trends programmatically and through support services, as well as through the initiation of supplemental housing bed spaces.

The incumbent collaborates closely with other managers regarding student support and event planning, food services, academic services, emergency preparedness, security, ethical development and conduct, counseling services and any other functions, which are necessary to maintain a high level of service, occupancy and maintenance.  Incumbent is responsible for overseeing paraprofessional selection process, training, department payroll, and evaluation processes, managing a centralized conduct process, leading curriculum and programming efforts, developing long-term academic initiatives and living learning programs to support our residents’ needs, researching residential curriculum programs with a focus on intentional resident connections and leadership development within the residential community.  Participates indirectly in the rotation of 24-hour on-call emergency response and preparedness.


Programmatic Direction and Strategic Planning for Residential Life      

  • Oversees and supports in the day-to-day operations of Residential Life.
  • Conducts research of other university programs to ensure the formulation of appropriate residence policies; the establishment of active implementation of residence hall governance; and the overall responsibility for rules and regulations governing all campus-housing units. In conjunction with the Director, establishes short and long-term goals and objectives for the Residential Life area including any related budget implications.
  • In collaboration with the leadership team, facilitates complex analysis and planning related to Residence Life and the overall department.  Identifies, gathers and develops relevant sources of data and information.  Reviews and analyzes issues concerning policy, programs, and organization.
  • Develops systems to maintain high levels of satisfaction from residents based on the ACUHO-I best practices and CAS standards.
  • Collaborates with other department and campus areas/departments (Housing Operations, Conference Services, Facilities Management, ASI, Counseling Services, etc.) to ensure a well-rounded Residential Life program.
  • Oversees area research and investigation of new and relevant organizational models and tools for the Residential Life program.

Staff Supervision

  • Provides direct supervision for 8 full-time professional staff members and over 65 paraprofessional student staff members.
  • Plans work, trains, advises, sets expectations, determines accomplished results  and evaluates finished work product of Residential Life staff.
  • In collaboration with the Office of Human Resources, ensures compliance with collective bargaining agreements for Unit 4 (APC), including progressive discipline process.
  • Completes annual performance reviews for professional staff direct reports.
  • Oversees absence management for direct reports and ensures timely approval of monthly student payroll for Residential Life area.
  • Schedules department two-week orientation for all newly hired direct reports.

Crisis Management, Response and Recovery

  • Serves as Program Manager in charge for Residence Life and supports the Assistant Directors of Residence Life.
  • Contacts emergency contact for any resident and/or student transported via emergency services. Serves as main contact for residential student families.
  • Communicates with Director regarding crisis situations, and keeps others in area informed of developments affecting their functions, including liaison to campus services for additional support and intervention to students.
  • Chairs department Emergency Preparedness committee meeting bi-monthly to review procedures and protocol.
  • Serves on University Emergency Preparedness Committee.
  • Participates actively in campus and department critical incident planning and response.
  • Trains on department and University crisis response and management.
  • Coordinates Volunteer Team Leaders in University Housing.
  • Maintains up-to-date website information related to residential emergency protocols and procedures.
  • Intervenes and interfaces with students and families when issues become escalated.
  • Functional back-up for on-call rotations; including serving in rotation as Manager in Charge.
  • Manage large-scale emergency responses, including but not limited to earthquake preparedness, infection disease outbreak, etc.

Staff Training and Development

  • In conjunction with the Residential Life professional staff, oversees annual student staff training including fall, winter and spring training and retreats; on-going staff training; and in-services.
  • In conjunction with the Residential Life professional staff, oversees Student Leadership course taught to all incoming Resident Assistants.
  • Plans and coordinates Residential Life professional staff training each summer to prepare for the new academic year.
  • Oversees the coordination and development of a student leadership class.
  • Coordinates on-boarding & on-going professional staff development throughout the year.
  • Coordinates annual department Emergency Response training including collaborating with campus partners for simulated exercises (active shooter, natural disaster recovery, resetting electrical breakers, etc.).
  • Develops professional development plans for direct reports.
  • Advises the Professional Staff Development Committee.

Conduct System and Case Management Administration

  • Oversees the residential conduct system for the campus residential population in conjunction with the Office of Student Conduct, Rights, & Responsibilities. 
  • Oversees case management oversight focused around student support and intervention.
  • Facilitates the Residential Life conduct process by interpreting policy, hearing appeals, placing holds on student accounts, and sanctioning contract terminations.
  • Trains and advises hearing officers on the conduct process, computerized judicial system, and sanctions.
  • Serves as the liaison and campus representative to the campus CARE Team
  • Responsible for the compilation of statistical data for Clery Act Reporting, Annual Housing report, and for review of the behavioral patterns in the residential community environment.
  • Reviews the conduct process annually and revises the process as needed to provide services to students.  Maintains all judicial records and ensures accuracy of the conduct process.  Retains conduct records, fire alarm reports, and trespassed students and guests.
  • Works with the Assistant Directors of Residence Life to select, train, and advise the Student Judicial Board.

Community Development and Curriculum Design

  • Oversees and provides direction for the Residential Curriculum design and tailored initiatives to specific residential populations.
  • Manage development and assessment of success initiatives that attracts and supports diverse residential population, including focus areas of academic success, career and soft-skills development, health and well-being, and intentional student leadership and engagement models. Tailor targeted curriculum for specific population such as first-year, sophomore, junior, senior, graduate and transfer students.
  • Collaborates with designated faculty and campus partners to facilitate growth and collaborative development of success initiatives/leadership development for the residential communities.
  • Leads efforts to emphasize sustainability and community service programs within Pioneer Heights, the campus and surrounding community.
  • Works with Residence Life Team to integrate collaborative design for implementation and assessment of curriculum and success initiatives
  • Oversees the coordination and development of a student leadership class.
  • Coordinates efforts to involve faculty members in the residential community (such as: Faculty-In-Residence program, Faculty Mentors, etc.)
  • Explore expansion of residential development, such as Living Learning Communities, Academic Initiatives programming, and Themed Communities.
  • Actively support and provide guidance to RHA’s in conjunction with designated RHA Advisor.
  • Oversees the overall representation of CSUEB regionally and nationally, including representation of the residential experience to campus and prospective students.

Budget Coordination

  • Oversees an annual budget of over $1,200,000 for annual operating expenses.
  • Responsible for budget oversight of the staff salaries, student salaries, curriculum and programming budget, and all aspects of Residential Life budget including the dissemination of funds.
  • Makes budgetary recommendations to the Director for the Residential Life program.
  • Works closely with the Associate Director for Housing Operations and Budget Analyst to project annual Residence Life budgets, maintain accountability and proper records.
  • Responsible for approving all Residential Life procurement cards.

Liaison/Committee Work

  • Develops liaison relationships with other University departments to coordinate efforts where appropriate.
  • Serves on University committees including the Alcohol Tobacco and Other Drugs committee, Community Policing Advisory Board, Emergency Preparedness, and serves as backup for the Student CARE Team and ASI Advisor.
  • Maintains membership in state, regional and national professional organizations.
  • Participates in Housing departmental task forces and committees as designated.

Other Duties and Support Functions

  • Advises and counsels students on social, personal, cultural, academic and disciplinary issues.
  • Performs other duties as assigned by the Director.
  • Coordinates Department opening at the beginning of each term and closing at end of each term.

Required Qualifications

  • Management knowledge and skills in the development, implementation, and evaluation of staff and support programs.
  • Ability to plan, implement, and evaluate programs.
  • Knowledge of various learning styles as well as cultural identities and differences.
  • Ability to understand the academic year and processing cycles that affect workflow of the department,
  • Ability to review and verify complex records and detailed information for compliance with CSU requirements, Federal and State guidelines and interpret information from a variety of institutions.
  • Ability to determine proper techniques and actions to utilize while engaged with individuals behaving in argumentative or sensitive manner. Must be solution-oriented.
  • Ability to oversee projects and provide guidance and direction for the work of others.
  • Ability to build, manage, and report a budget.
  • Knowledge and skills in working with students from diverse ethnic, socioeconomic and educational backgrounds.
  • Proven ability to direct training programs for professional and student staff.
  • Ability to maintain confidentiality.
  • Ability to work weekends and evenings when required.

Minimum Qualifications

  • Requires a bachelor's degree (although a Master’s degree in a related field is preferred)
  • 3 years of progressively responsible management experience which includes supervising professional staff.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

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