Student Administration Building

Current Opportunities

Student Success Coordinator - Student Services Professional IV

Apply now Job no: 521117
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Counselor (Non-instructional Faculty), Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)


Salary and Benefits

Salary Range: $5,732.00/month to $8,176.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,732.00/month to $6,800.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

This position may be eligible to participate in the Cal State East Bay telecommute program subject to approval by the appropriate administrator.

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Under the supervision of the Associate Dean for Student Equity and Success in the College of Science, the position provides support and coordination for students,Teaching Associates and faculty teaching College of Science classes as part of the University’s and CSU’s mission to improve graduation rates and eliminate achievement gaps. The position develops, implements, coordinates and supports structures and programming for students and instructors in College of Science courses that are served by the STEM Lab, fulfill key general education areas, are identified as in need of particular support, or are aligned with other efforts within the college to improve student belonging and STEM identity. The position will communicate and coordinate with other campus entities (advisors, GE, SCAA, SEAS, affinity centers, etc.) about CSCI programs related to its responsibilities. Will plan, develop, manage policies and procedures, provide logistical support and training for the Learning Assistants program, and act as a liaison to the SCAA Tutoring and Supplemental Instruction Program. This position supports the coordination, professional development, orientation, and onboarding of faculty using the services of the STEM Lab.


Coordinates programming under the STEM Learning Collaborative. Serves as the Lead Coordinator for the STEM Lab, leading the STEM Lab Coordinator and supporting volunteer staff. Oversees the logistics for the Learning Assistant Program, which recruits, hires, trains, and evaluates approximately 75 student employees each academic year. Designs and supports the program orientation and pedagogy training series. Creates and disseminates training materials for participating faculty and learning assistants. Investigates student or employee complaints and provides supportive restorative solutions when possible. Develops, projects, and manages the STEM Lab budget. Runs Winter Intersession and Summer Session programming in the STEM Lab. Participates in planning and represents the STEM Lab at campus special programming, such as Early Start Five to Build Summer Bridge, New Student Orientation, Welcome Week, and Preview Day. Stays current with research and trends in the use of embedded learning assistants in STEM courses. Represents CSUEB at the annual Learning Assistant Conference and other professional meetings. Develops, implements, and assesses programmatic outcomes and strategic plans consistent with campus goals.

Assists with assessment and report preparation. Maintains statistics about STEM Lab services: usage, effectiveness of services, and student feedback. Manages the STEM Lab’s Bay Advisor database. Compiles quantitative and qualitative data and assist with analysis of assessment results. Responds to improvements suggested by students, Learning Assistants, or faculty. Disseminates information to appropriate stakeholders. Reports on the effectiveness of STEM Lab’s services through writing an annual report for the College of Science Deans.

Assists with grant writing. Acts as a liaison to constituents and collaborators in seeking funding to support student success. Contributes to grant writing efforts including expert input on programming to support students in foundational math, statistics, and science courses. Consultation on external programs with grants complementary to our work, such as the HSI STEM Grant.


Minimum Qualifications


Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.


Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Required Qualifications

Cultural sensitivity when interacting with a very diverse population of students and faculty; strong interpersonal skills.
Demonstrated ability to use computer applications such as PowerPoint, Word, Excel, and imaging software.
Familiarity with or demonstrated ability to master programs such as PeopleSoft, Singularity, Google Calendar, and the departmental share drive.
Ability to initiate, implement, and troubleshoot existing and new departmental policies and programs.
Demonstrated excellent oral and written communication skills, via technology or in person.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

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