Join the vibrant community at California State University, Long Beach (CSULB)!
Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.
As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.
Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.
Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.
Job Summary
The Scholarship Technician performs a variety of complex and technical duties involved in providing the support needed to allow students to receive financial assistance. This includes the verification of eligibility for federal, state, and scholarship programs and the awarding of aid within these programs. The Technician also serves as a comprehensive point of contact in Financial Aid - providing accurate direction and guidance to students, their families and campus partners in all aspects of both general financial aid processes and scholarship specific processes, identifying those who need to meet with a financial aid counselor or administrator to resolve more complex issues. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.
Key Responsibilities
- Provide specialized processing and customer support specific to the CSULB Scholarship Program, assist with information dissemination and training of students, internal staff, and campus partners on various aspects of assigned program – under direction of the program lead.
- Provide processing and technical assistance to support the administration of and scholarship programs and general financial aid programs, which includes monitoring and re-evaluating continued student eligibility, making and revising financial aid awards, processing reports, and other activities during various stages of the financial aid cycle within the Blackbaud/Beach Scholarships, PeopleSoft, and OnBase systems.
- Provide advising and general customer service to prospective, newly admitted, and current students/parents, and campus partners regarding various aspects of scholarship specific year round processes as well as student eligibility, educational costs, types of financial aid available, aid coordination, and, the general financial aid process, while tailoring the information to the particular needs, situation, and level of background of each customer. This type of interaction may occur via phone conversations, in person or virtual meetings, and/or electronic exchanges.
- Assist in determining and evaluating student financial aid eligibility by performing federal verification of individual student application data, reviewing and confirming general student eligibility criteria (i.e., citizenship, selective service, NSLDS, etc. database matches), and performing/calculating need analysis as well as knowledge sharing and collaborating on various topics with internal team members.
Department
Enrollment Services
Time Base
1.0 time-base, 40 hours per week.
Duration of Appointment
This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Classification
Student Personnel Technician, Financial Aid
Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
- Hiring Rate: The hiring range for this position is $4,262
- CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,262 - $5.998 per month.
Benefits
At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being.
To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include:
- Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
- Health Coverage: A variety of medical, dental, and vision plans.
- Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
- Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
- Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
- Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.
Candidates are encouraged to review the appropriate CSU Employee Benefits Summary for details specific to their position. Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements base salary.
Knowledge, Skills, and Abilities
Knowledge and experience with technology, including equipment (computers, scanners, etc.) and software applications (MS Office, student systems). The ability and motivation to acquire and apply new knowledge and implement new software applications. Ability to exercise sound judgment and to maintain confidentiality of student records. The Scholarship Financial Aid Technician has a key role in electronically processing a high volume of scholarship and general financial aid records daily, including loans, grants, and scholarships. The technician performs advanced work related to scholarship and general award revisions, resolving data discrepancies, and adjustments to aid packages in order to coordinate various types of aid. The technician has responsibility for analyzing and determining the accuracy and completeness of all incoming information, including - but not limited to - items pertaining to student scholarship eligibility, federal tax documents, INS documentation, Independent Certification documents, Selective Service and Veteran documentation, etc. The use of technology, analytical skills, and attention to accuracy is vital to the success of the Technician and the Financial Aid Office as errors may result in significant liability for students as well as the institution.
In-depth knowledge and understanding of current financial aid needs analysis methodology and scholarship, federal, and state financial aid program guidelines. Knowledge of scholarship and general financial aid regulations, practices, and resources. Knowledge of online student information systems such as PeopleSoft and Blackbaud. Ability to interpret, apply, and communicate scholarship and financial aid academic policies and procedures The Scholarship Financial Aid Technician is responsible for communicating and processing many components of the financial aid life-cycle for a financial aid applicant. The technician must possess a strong understanding of federal, state, and institutional policies and procedures in order to accurately guide students through financial aid, scholarship, and loan processes.
Federal law is reauthorized every 5 to 6 years with regulatory changes and new legislation inserted within those spans. State aid can change annually with each session of the legislature. Institutional costs and processes may change even more often in response to improvements and limitations to technology, approval and revisions of budget priorities, and structural organizations. Every technician must participate in ongoing training to ensure they remain aware of these changes and the affects on student awards at the University. The technician must successfully utilize competent and increasingly complex computer system skills to meet their job requirements. Specific assigned programs may be complex and require specialized training or skills.Treats all customers (students, parents, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision. Ability to determine customer needs and resolve issues (or refer to counselor, etc. for resolution) . Demonstrated ability to conduct presentations to groups of varying sizes. Experience representing a department/organization as knowledgeable and authoritative while remaining supportive, calm and professional even under highly charged circumstances. Ability to handle information in a confidential and professional manner. Demonstrated ability to communicate technical information and convey disappointing information
The Technician contributes to a student-centered service culture and provides exceptional service and outreach to support the success of CSULB students. The Technician provides basic advising and serves as an comprehensive initial point of contact in Financial Aid. The initial preparation provided by this position reduces the number of students who must see a counselor and/or better prepares those who do for a more productive meeting. The Scholarship Financial Aid Technician must act professionally when encountering upset students whose award package, or disbursement of funds, has been delayed or denied. They must be able to deal effectively with the dejection that some students feel when confronted with limited resources to make their educational dreams come true as well as parents, students, campus stakeholders who may become adversarial in attempts to improve their treatment or expedite the processing of applications and/or forms. The Technician is knowledgeable of the various scholarship/financial aid policies, procedures, and regulations, and must respond to difficult inquiries while remaining supportive, calm and professional even under highly charged circumstances.
Ability to demonstrate excellent time management, attendance, and organizational skills with the ability to recognize and follow through on priorities in a timely manner. Ability to work effectively in a dynamic team and to multi-task in a fast-paced, diverse environment with students, parents, faculty, and staff. There are many duties that a Technician may need to fulfill in a day, requiring them to have strong organizational skills, the ability to maintain focus, and the ability to effectively multi-task. The large volume of documents, forms, and reports, requires the Technician to maintain accurate and up-to-date databases and records.Financial Aid Technicians work under continuous pressure to meet various deadlines while maintaining extreme attention to detail and accuracy. Errors may result in significant liability for students as well as the institution. Technicians must be able to work flexibly with diverse constituencies and possess the ability to manage multiple competing priorities, while providing outstanding customer service to internal and external customers.
Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor
Ensures quality, usability and integrity of system data by working the approved, outlined, and communicated Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
• Equivalent to two years of responsible general clerical experience in a college or university financial aid office required.
• Bachelor's Degree preferred.
Application Procedures
Click “Apply Now” to complete the CSULB Online Employment Application.
Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Physical Summary
Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects (10 pounds or less).
Additional Information
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.