Classification: Information Technology Consultant - Career
Hours: Full-time / 40 hours per week
Anticipated Hiring Salary Range: $6,183 - $6,200 per month
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.
Priority Screening Date: June 19, 2023
Recruitment Status: Open Until Filled
Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives with a focus on student success and engagement through experiential learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. With a vibrant, diverse student body of over 7,400 students. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI).
The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB’s sustainability initiative is to be carbon neutral by 2030. The university’s faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff.
Under the general supervision of the Associate Registrar, the Lead Records and Registration Analyst is primarily responsible for leading the ongoing development and functional support of the campus Student Information Systems (SIS) and various database/web applications utilized by the Office of the Registrar in support of the Academic and Student Affairs divisions. The position will work closely with and act as a liaison to the Enterprise and Engagement Applications group, and interact with other campus departments in providing operational and production support, resolving system problems, setting operating policy, and disseminating system information. Project nature of work may require irregular work hours any given week.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
- Leads the ongoing development and functional support of Oracle-PeopleSoft Campus Solutions system, developing a thorough understanding of various components of the student information systems functionality, including baseline system modifications provided by the CSU system-wide software development and support team and campus developed system modifications. Provides systems support for other business applications; including but not limited to document imaging products, customer relationship management software. Analyzes new state and/or CSU regulations and recommends appropriate action. Leads the development of new policies and procedures related to state/CSU regulations, record retention, security, and student data.
- Serves as the lead analyst to records and registration systems and support staff; plans and assigns work; investigates, analyzes, and solves problems; provides training and guidance; and, coordinates and conducts user testing. Provides input to supervisor for performance appraisal of staff
- Provides project management and project management support for student information systems and other business application projects. Translates business requirements into technical specifications. Coordinates the efforts of project teams. Produces tangible deliverables in the form of projects plans, issue lists, status reports, recommendations and prototypes. Troubleshoot problems, escalate and track issues, and follow up with resolutions.
- Prepares and maintains system/operational documentation and develops end-user reports. Utilizes a combination of high-level analytical skills and interpersonal skills to assist departments in understanding system functions and processes, providing guidance in business process redesign, troubleshooting for identified issues and training in new system functionality.
- Acts as an interface and liaison to the Enterprise and Engagement Applications group, other campus partners and the Chancellor’s Office in support of Student Information Systems and other business applications
- Provide high quality customer service support in person, virtually, or via call center as needed.
- Perform other job-related duties and special projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge: Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases. Knowledge of data administration principles and techniques. Knowledge of network administration. Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and User documentation. Knowledge of statistical and/or research databases.
Skills: Proficiency using standard software packages. Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions. Subject matter expertise in a specialized discipline or body of knowledge.
Ability: Ability to apply consultative skills to assess user needs and provide appropriate support. Ability to integrate multiple applications and/or systems. Ability to analyze data requirements and research data availability and access methods. Ability to coordinate and implement data exchanges and conversions.
A basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite for this position. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.
Experience in creating reports using a reporting language or tool such as Hyperion, Crystal Reports, SQR, nVision, etc. Experience in preparing system documentation. Experience in implementing/supporting student information systems (any combination of records and registration, admissions, financial aid, academic advising), imaging systems and other higher education business applications. Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above.
Technical fluency with Oracle/PeopleSoft or equivalent student information system, imaging systems, and other higher education business applications. Highly organized with excellent ability to multi-task in a fast-paced environment, perform under pressure and prioritize effectively to meet deadlines. Must have a professional manner and maintain confidentiality. Experience in projecting possible unforeseen problems and using sound judgement. Strong commitment to customer service, with a proactive and positive attitude toward assisting others.
Demonstrated understanding of and commitment to the CSUMB Vision Statement and the Core Values of applied, active, and project-based learning activities; interdisciplinarity; multicultural and global perspectives; technological sophistication; service learning; ethical reflection and practice; and collaboration. Experience working with a diverse and multicultural population and performing community services.
SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:
- All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
- The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
- This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
- This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
- This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards; and control over campus business processes, either through functional roles or system security access
- Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
- May require occasional evenings and/or weekend work.
Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.
The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.
CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary. As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.
For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.
CSUMB is not a sponsoring agency for staff or management positions.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or email@example.com. All employees must be eligible for employment in the U.S.
CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.
CSUMB is a smoke and tobacco-free campus.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER:
CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.